Project Coordinator Delta Airlines

Saiyid Noor Rizvi

SUMMARY

Experienced IT Project Coordinator and highly-motivated professional with the proven ability to direct a highly-detailed workload with a cross-functional staff in a multi-tasking environment.

Able to work independently as well as part of a team with flexibility and willingness to learn and to take initiative on variety of tasks and projects

Approachable and appropriate interacting with staff at all levels in a rapidly changing environment

Extensive background in the networking field. Define, assist in design, and implement system infrastructure and solutions

Highly professional and able to use good judgment and maintain a high level of confidentiality and sensitivity

Proficiency with Microsoft Office applications

Excellent written, verbal and social communication skills

EDUCATION& CERTIFICATIONS

BSc. Computer Science

Cisco-CCNA, CCNP-Switch, Routing

Microsoft-MCP

Novell 3.x, A+, N+

EXPERIENCE

BORN Data Inc. Chicago, IL March 2021-Jan 2023

IT Project Coordinator

Assisted in the administration and organization of activities as well as handle various projects throughout the assignment

Maintain appointment schedules by planning and scheduling meetings, conferences, teleconferences, and travel, and tracking expense records

Manage email, project tracking software, and web-based project department team site as requested

Prepare for Project Management team and stakeholder meetings

Facilitate high-level communications by drafting, composing, and distributing correspondence

Assist with research for projects

Monitor and reconcile project budgets, track project expenditures, work with finance department on submission of project invoices

IBM-My Comp Network Systems, Minneapolis, Minnesota April 2015- March 2021

IT Project Coordinator

Understand the scope work requested by customers and then schedule field technicians for assigned work.

Provide timely status updates to customers.

Gather deliverables.

Document installation notes and job progress.

Verifying technician check in and check out.

Participate in team calls with updates.

Strive to understand budgets and contracts in place with assigned customers.

Close out work orders and prepare for billing.

Obtain vendor invoices in a timely manner.

Meet metrics related to margin, start times, project deadlines and invoicing deadlines.

Develop strong business relationships with customers and field technicians.

Work with customer’s internal software system as applicable.

Xcel Energy, Minneapolis, Minnesota March 2010-March 2015

Network Project Engineer

Evaluate and effectively responds to requests for assistance from users experiencing problems with telecommunications, radio, and network systems in person, over the phone, or remotely. Diagnosed system hardware, software, and operational problems. Trained users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.

Respond to inquiries from other departmental staff and documents and communicates problem resolutions.

Implement, maintain, and enforces policies and procedures for communications, and network administration.

Confer with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.

Maintain hardware and software inventory; verify stock and supplies for replacement parts; pick up parts from vendors; repairand refurbish equipment and peripherals from available parts.

Research and provide recommendation or with approval, purchases tools, supplies, and repair parts from a variety of sources.

Wrote and maintained user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.

Provided updates, status, and completion information to staff and/or users via voice mail, email, or in-person communication.

Installed, configured, and maintained systems. Monitored and evaluated overall system performance.Management of L2 and L3 cisco technologies and including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).

Wells Fargo & Co. Minneapolis, Minnesota 1999-2010

Network Project Engineer

Traveled out of state for site surveys, conversions and project management OPENNET-1,2&3. Associated with projects that are long-term, line of business-wide and medium scope, complexity. Bringing issues to resolution, escalating as necessary to meet timelines. Created and delivered presentations to senior management on project goals and plans, including progress reports. Provided Network support, analysis and problem resolution of Network trouble tickets.

Northwest /Delta Airlines 1997-1999

Computer Analyst- Coordinator

Installed and maintained Cisco Networks, site conversion on company mergers and account for site expansion, provided onsite support after installation. Provided updates, status, and completion information to staff and/or users via voice mail, email, or in-person communication. Traveled out of state for site surveys, conversions and project management

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