Process Assistant Call Center

Ben Asuncion

***** ****** **** ******, ** *****

720-***-**** **********@*****.***

Experience

**/****-*******

AMAZON/AWS- Yard Marshall/IT Superuser/Learning Ambassador/OTR Lead Train Amazon Associates. IT Superuser audits and maintains Avery and Zebra inventory tools to ensure daily functionality.

● Train New Hire Associates on the processes they will be performing at Amazon

● Administer on-going training so current Associates are up-to-date on new procedures

● Yard Marshall duties last trimester of the day and cover any vacations when needed.

● Maintain Avery/Zebra scanners and charge all batteries prior to next shift

● Perform floor audits to assess Associates skill and determine retraining opportunities

● Interim Process Assistant to cover any gaps in coverage.

● Successfully completed 2022 PEAK as Interim Process Assistant/Yard Marshall

● Work with DSP to ensure vans are loaded in a timely manner 01/2014-11/2019

WESTAT- Field Interviewer

Gather data for CDC and AHRQ in the fields of health, education, social policy and transportation.

● Worked on MEPS project to gather information on healthcare usage and expenditures

● Built and managed relationships with respondents to ensure full participation over a 27 month period

● I was sent to respondents who were reluctant in order to garner trust and participation

● Traveled to all 50 states to meet with reluctant respondents

● Taught new interviewers how to discuss the project with respondents during annual training

● I was the last field interviewer to see the most difficult respondents that opted out of participation in order to secure their participation 02/2007 - 9/2009

American River HealthPro CU - Vice President

Largest Credit Union focused on healthcare employees in the Sacramento area. We were also the Financial Services Provider for Aerojet Rocketdyne.

● Responsible for the entire branch fleet including operations, compliance and goal achievement

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● Liaison between Sutter, Mercy and Kaiser leadership. I helped create an employee relocation package which was included in new healthcare employee orientations

● Aligned ARHCU’s goals to better meet our future needs such as member retention, community involvement and employee growth

● Developed a more effective training program to prepare employees for the new direction

● Managed the call center when the manager position was open and waiting to be filled 01/2003 - 01/2006

Liquidations and Closeouts - Sales Manager

An on-line based company that acquired aerospace, commercial and industrial equipment for liquidation through on-line and physical channels.

● Managed acquisition of equipment and organized shipping to and from our facility

● Instructed staff on preparation of equipment prior to sale

● Valued items and prepared forecast of profit based on the saled channel used

● Managed international sales and shipments to China, Korea and South America

● Created templates to increase on-line sales effectiveness 02/2001 - 10/2003

Canadian Imperial Bank of Commerce - Vice President This was a project where CIBC was entering the US Banking market. I opened and managed nearly 40 branches between California and Colorado.

● Opened 15 locations in No. California

● Opened 20 locations in Colorado

● Worked with community to prepare soft and hard openings in each location

● Hired my staff to run each location from tellers to team leaders

● Developed specific training for each position with help of CIBC

● In charge of Partner Relations Response Team for 9/11 event Education

1984 - 1987

Fresno State University - Computer Science and Business 1989 - 1991

KIngs River College - Business and Real Estate

Affiliations

United Way

Habitat for Humanity

County Restorative Justice

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Humane Society

Ducks Unlimited

1 on 1 Fishing Experience for the Disabled

Pheasants Forever

Relay for Life

Greater Sacramento Golf Discussion

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