It Technician Intelligence Analyst
Resume:
Kris Johnson
Culpeper, VA *****
***************@*****.***
· 1 Year as certified AV/Programmer
· Five years as IT installation manager
· Ten years as an advanced IT technician specialist in VOIP, Video, Desktop and Networks
· Nine years overall experience in Military Intelligence Collection and First level analysis.
· One year experience with Crosshair Network Management Center (CNMC).
· First level Analysis for twelve months in support of Operations Iraqi Freedom 1
& 2.
· Four years experience as a certified military Instructor of geo-collection and analytical systems.
· Five years Active Duty Army & three years in the Army National Guard Work Experience
Region Lead
ManTech - Reston, VA
January 2022 to Present
Key duties are predominantly managing a collective team including project managers, installers and documentation teams for Complex IT projects.
Complex IT projects range on average of over two hundred projects a year with various time critical activities, involving various labor categories. Further duties of managing complex projects and teams include ensuring tasks and objectives are met daily or as PMP scope as is defined for related projects. Also, include ensuring stakeholder and vendor requirements, deadlines and issues are resolved safely, efficiently, and effectively. Develop and maintain relationships with stakeholders for matter concerning contracts or project inefficiencies. Also, maintain records for correspondence and documentation in relation to the program and projects, communicate and present information to stakeholders about all contract-related matters, requests, concerns and resolve them effectively and timely. Additional duties include directly addressing and resolving any program or contract-related problems, overseeing, and managing contract staff and ensure the accomplishment of large tasks assigned or specific complex IT projects. As Region
Lead, I consulted with the designated Government personnel for every project assigned regarding scheduling, costs, personnel assignments, priorities, and progress reports which includes PMP review of each complex project as well as cost form review, adjustment if needed, true up and approval. AV Programmer
Jacobs Engineering - Reston, VA
January 2021 to December 2022
Key duties are predominantly programming in an AV environment, which entails programming touch panels based upon given engineering designs,
“build to,” and stakeholder requirements documentation. General duties include maintenance, troubleshooting, designing, analyzing, research and implementation. The aforementioned is combined to the completion of custom AV projects via on-site final testing along with stakeholder briefings on functions and navigation. General duties are maintaining program version control and adhering to configuration management. Designing software and customizing software for client use with the aim of optimizing efficiency. Troubleshooting of hardware cabling and components in addition to touch panel programming. Analyzing and designing databases within an application area. Specific role duties include developing, creating, and/or modifying general computer applications and specialized utility programs. Pending stakeholder project requests, AV programmer will need to define any problems and develop system requirements and program specifications, from which to prepare detailed flow charts, programs, and tests to solve. AV projects range from minor to large scale with specific stakeholder timeline and deadline needs that must be met for their operations. Multiple project requests within the same schedule often requires programmers to work solely on their respective projects and to simultaneously assist other AV programmers on their projects as well.
Project Mgmt Senior Supervisor
Jacobs Engineering - Reston, VA
January 2016 to December 2021
Key duties are to coordinate and assist project managers with Project implementation, logistics of equipment, ordering of equipment and installation. Also responsible for forecasting, creation and oversight of SR tasking to ensure full service complex IT projects run as efficiently as possible.
Responsible for ensuring tasking with in SR’s ticket system are properly acted on, updated and closed out. Time sheet management for over forty technicians. Responsible for training full service technicians in 4 core areas (Video, Networks, VOIP and Desktop). Duties include knowing or mastering the 4 core services to ensure the ability to assist technicians or client partners as needed in-person or remotely. Successfully managed and assisted the install team to close out over five hundred Full service project service requests annually. Responsible for coordinating with Stakeholder for their respective projects for logistics, parts, schedule, and installation purposes. In-depth knowledge and understanding of conveyance schematics, run lists and floor plans for networks and video for the ability to train and assist techs with network cable routing and troubleshooting as well as video installation. Trusted with the responsibility to review and approve billing for up to seven figures for client partner submitted service requests. Received over five stakeholder submitted awards in three years for collaboration, appreciation, and recognition. Other major duties include directly managing complex IT projects, with various time critical activities and multiple stakeholders. Also had to consult with each complex IT projects assigned government point of contact for scheduling of resources, stakeholder availability, logistics, cost, personnel assignments and daily progress reports updates. In this role I also supervised and monitored assigned complex IT contractor personnel on projects as well as project managers to all complex project requirements were met and adhered to as outlined in the PMP. Other duties include Complex IT Project PMP review and approval, cost form review, adjustment, and final approval. In this role I was successful in overseeing and managing multiple stakeholders and directly coordinating with government personnel for over five hundred IT complex projects annually with budgets ranging from three to seven figures for each project on the program.
IT Technician Specialist & Lead: Supervisor
Compumatics Group - Reston, VA
January 2011 to December 2016
and lead for stand up of IT infrastructure for multiple Projects with successful completion on every project. Troubleshooting of advanced networks and multiple networks to include closet patching, terminating, punch down and installation. Scope of work includes digital senders, printers, VTC install and administration account for advanced network configuration and troubleshooting.
Proficient in running of fiber and copper as well as switch install and port activation process. Proficient in VOIP and most legacy phone systems in regard to install and troubleshooting. VTC setup includes full install experience.
Prophet 35P & 35N Instructor
CGI - Sierra Vista, AZ
January 2007 to December 2011
Key duties are to train SIGINT personnel to collect, process, and report information of intelligence value using multiple wireless capable geo-location platforms, analytical programs and SATCOM terminals for distribution to friendly assets and or higher echelons. Instructor responsibilities include training deploying 35P active army and reserve units to successfully perform the utilizing of geolocation systems for collection, targeting, gisting and dissemination to 35N and higher echelon assets. 35N were trained to successfully utilize the ISR process through analytical software to manipulate and disseminate data from tasks sent to the 35P or received from higher. 35N’s are further trained to build and develop link diagrams, answer
SIR’s, PIR’s and to develop COA’s based off of analyzed/decrypted/translated data on targets. Data collected would be used in general to build a target package and utilized as a brief at COB STX’s for updates to COA’s, SIR’s, PIR’s. Furthermore, both MOS’s were combined during training to ensure each MOS would receive an equal understanding of their roles, needs and capabilities to support the Intel process at a higher rate.
Intelligence Analyst
US ARMY National Guard - Fort Dix, NJ
January 2006 to December 2009
Primarily responsible for supervising, coordinating and participating in the analysis process. Answer commanders intent, SIR’s and PIR’s by utilizing and or tasking SINIGNT collected information from multiple platforms and assets to build correlated databases for the purpose of building COA’s and TTP’s. Additional duties include the distribution of strategic and tactical intelligence information derived from all intelligence disciplines to determine changes in enemy capabilities, vulnerabilities, and probable courses of action.
Sigint Collection Operator
US ARMY, Multiple Duty Locations.
January 2001 to December 2006
Instrumental in ensuring the safety of combat personnel and contributed to the Counter-Terrorism Task Force through OEF with timely and accurate dissemination of communications intelligence. Aided in the Army transition and fielding of Prophet Block one intelligence systems. Utilized systems for DF, collection and geo-location purposed. Provided technical and tactical guidance which resulted in optimum team performance.
Education
Associate certificate in Computer Programming
Extron AV - Reston, VA
January 2021 to December 2021
BA – IT in Concentration in Advanced Networking
University of Phoenix - V.A.
January 2017 to December 2017
Skills
• VoIP
• Intelligence Analysis
• Network Support
• Signals Intelligence
• Software Troubleshooting
• Active Directory
• Computer Networking
• Help Desk
• Cabling
• Project Management
• Information Security
• LAN
• Databases
• Project Implementation
• ServiceNow
• Military Experience
• Technical Support
• System Administration
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