Center Representative Call
Resume:
Jennifer Wallace
Cincinnati, OH 45231
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Halom House - Cincinnati, OH
March 2020 to Present
I take care of DD clients.
Call Center Representative
Spectrum - Blue Ash, OH
March 2018 to June 2020
I took inbound calls for the billing department. AHT was 467. I was collecting payments, trouble shooting, de escalation and other job functions I was tasked to do. General Manager
Taco Bell - Cincinnati, OH
January 2008 to March 2018
I was responsible for the daily operations of a restaurant. Crew Member
Taco Bell - Cincinnati, OH
February 2001 to March 2008
I served customers, while
Maintaining cleanliness and making sure the customers enjoyed their experience in the store. Education
Associate's in Medical Assisting
Ross Medical Center - Springdale - Cincinnati, OH
March 2018 to November 2018
Skills
• Microsoft Office (3 years)
• CPR For Infant, Child and Adult for health care professionals (10+ years)
• Administrative Support (10+ years)
• Clinical setting (9 years)
• Customer Service (10+ years)
• CPR
• Documentation
• MS Office
• Management
• Powerpoint
• retail sales
• training
• Microsoft Excel
• Organizational Skills
• EMR Systems
• Typing
• Technical support
• Microsoft Word
• Microsoft Outlook
• Data Entry
• Patient Care
• Medical Records
• Medical Billing
• Medical Office Experience
• Insurance Verification
• Experience Administering Injections
• Phlebotomy
• Medical Coding
• Medical Terminology
• ICD-10
• Medical Scheduling
• Transcription
• Anatomy Knowledge
• CPT Coding
• Vital Signs
• Triage
• Clerical Experience
• ICD-9
• Direct support
• Phone etiquette
• Developmental disabilities experience
• Medical receptionist
Certifications and Licenses
Academic Honors
March 2018 to Present
I received Academic Honors or higher ever Modular we had. driver's license
CPR Certification
First Aid Certification
Assessments
Call Center Customer Service — Highly Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Nursing Aide Skills — Highly Proficient
April 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Nursing Aide Skills — Highly Proficient
April 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Attention to Detail — Familiar
February 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Administrative Assistant — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate