Service Representative Data Entry
Resume:
CHERYL A. LEE
Oakland, CA. *****
Excellent customer service skills(26 yrs.), large cash handling experience,
Dept. Manager & Relief Manager experience, Bookkeeping skills
Highlights of Qualifications
> Microsoft Windows '2014', Word, Excel, Access, Outlook,
Quattro Pro
> Data Entry, spreadsheet tracking
> Touch Screen Registers
> Problem solving abilities
> Functions well under pressure
> Quick in learning new systems
Experience:
10/14-Current Safeway Inc., Oakland, CA.
BOOKKEEPER
Responsible for 20 registers, loan, pickup money
from cashiers, balance and reset registers,which includes auditing
registers, also fill coin mags. Research overages and shortages, reports to
management. Assist customers with Lotto, money orders and Western
Union. Handle large amounts of cash in excess of
$20,000 per day, also prepare for deposit. Handle private guard service
With pickup and drop off of cash, checks and coins.
All with no discrepancies.
01/21-10/14 Public Storage, Berkeley,CA.
RELIEF MANAGER
Assist the public with their storage needs by collecting
monies, checks and credit cards. Handle large amounts of cash. Execute
legal leases for storage, making sure .
customer understands all aspects of lease. Clean property as needed.
05/13-11/13
TARGET, Emeryville CA.
CASHIER
Assist customers at register, large cash handling, and credit
cards/checks.
05/07-01/12 CVS PHARMACY/LONGS DRUGS, Emeryville CA.
BOOKKEEPER - 2 yrs.
Successfully balanced 6 registers daily with no discrepancies,
researched overage/shortages
Reconciled accounts payable/receivable
HEAD CASHIER - 2 yrs
Perform managerial duties: perform voids, refunds and settle
disputes between cashiers/customers
Able to give change to multiple cashiers (including pharmacy);
train managers/cashiers on touch
Screen registers; also help train managers for other CVS stores.
COSMETICS MANAGER - 1 yr.
Responsible for 5 aisles of merchandise, order and keep
department stocked, perform inventory and
Push overstock. Handled resets in different depts., went on
reset teams to other CVS stores.
1/07-2/07 Laney College Bookstore, Oakland, CA.
CASHIER
Assisted students in buying schoolbooks, handled cash and
credit cards.
12/05 - 6/06 Internal Revenue Service, Oakland, CA.
CUSTOMER SERVICE REPRESENTATIVE
Answered calls in a Call Center environment regarding Employment
Law. Directed employers how to calculate figures, to obtain
forms, how to complete, and where to send forms also, where and
when to make timely deposits
7/03 - 12/03 Alameda County, Oakland, CA.
CLERICAL ASSISTANT
Varied duties include: GSA - Purchasing - Rearrange Purchase
order files (4 fiscal years), purged outdated manuals, filing
and back up Receptionist duties as needed. Dept. of Public
Health - Data entry of registration cards (entered approx. 50
cards an hour). Social Services - Data entry of backlogged
information (added, deleted, and changed 5,000 new entries in
one month). Clerk-Recorder (Cust. Svc. Unit) answered incoming
calls in a call center environment (50-100 calls a day),
instructing the public on how to place orders online. Clerk-
Recorder (Vitals/General Business) processed request for birth,
death, and marriage certificates by mail - which included
microfiche research, processing and validating of check/money
orders, and issuing of legal documents.
02/01 - 5/03 Department of Motor Vehicles, Oakland, CA.
CUSTOMER SERVICE REPRESENTATIVE
Answered incoming calls in a Call Center Environment(100 a
day), counseled public about Vehicle
Registration, amount due and where/when to pay. Instructed
public regarding Driver liscenses,
Suspensions, points, also explained laws of the road.
REFERENCES
10/14-Current Safeway Inc. Daryl Winnick
6310 College Ave. 510-***-****
Oakland, CA. 94618
01/21-10/14 Public Storage Pete Tarlian-District
Manager
1120-2nd St. 925-***-****
Berkeley,CA. 94710
05/05/13-11/13 Target Stores Human Resources
1551 40th St. 510-***-****
Emeryville, CA. 94608
05/07-01/12 Cvs/Longs Drugs Don Lepana
4349 San Pablo Ave 510-***-****
Emeryville, CA. 94608
12/05 - 6/06 Internal Revenue Service
www.theworknumber.com
1301 Clay St.
Oakland, CA.
7/03 - 12/05 Alameda County Barbara Segradell
1405 Lakeside Dr. 510-***-****
Oakland, CA. 94612
02/01 - 05/03 Dept. of Motor Vehicles Carrie Smith
5300 Claremont Ave. 510-***-****
Oakland, CA. 94609
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