Customer Service Tech Support

Vikki Marie Kinsman

425-***-**** ************@*****.***

Professional Profile

15+ years of ensuring outstanding customer service delivery

Successfully sold rental units, trucks, trailers and maintained rental equipment including storage units

Proven ability to determine the needs of a diverse customer base regarding their rentals needs

I have experience with Microsoft Windows 3.1, 95, 98, me, 2000nt, XP, Vista, 7,10.

Also have Installed and uninstalled many different programs, I can do full wipe and reinstall of operating systems.

Extensive knowledge in the retail environment

3 years experience outbound sales calls

1 year experience contacting customers regarding their accounts

1+ year management experience

15+ yrs working with Adobe Suites both on Mac and PC format

I have used Linux Ubontu 10.2

I also have used Mac Os

Can do basic web design and digital design

Professional Accomplishments

Customer Service

Entered paper notes and invoices into database for clients and billing.

Responsible for cash register, debit card and credit card transactions

Ensured excellent customer service delivery assisted customers with their purchases

Rung up merchandise, processed new goods,price product

Assisted clients with reserving/booking rental vehicles, trailers, and storage in the computer system

Helped customers with their purchases and deciding the best fit for their move requirements

Installation of trailer hitches and wiring for trailers, truck and cars

Have experience Using many formats of Microsoft office including 07, Have experience with Adobe Suites both Mac and PC more familiar with PC format (CS4).

Retail

Responsible for Women’s fitting room

Helped customers

Responsible for cash register, debit card and credit card transactions

Balanced till at the end of each shift

Organize store merchandise

Successfully sold merchandise such as packing materials

Management

Daily paperwork

Opening and closing facility

Preparing units for sale,

Calling clients to discuss their outstanding accounts

Floor lead over saw staff and operations

Work History

Security perfesonal

CSR Assistant

Lead CSA

Allied Universal

Hope link,Bellvue,Wa

Jiffy Lube, Lynwood, Wa

04/2022-Present

03/2021-04/2022

12/2016-11/2018

Customer Service

Goodwill, Seattle,Wa

03/2015-12/2016

Maintenance

Cec entertainment, Lynnwood, Wa

04/2014-03/2015

Customer service

St Vincent De Paul, Monroe, Wa

07/2010-11/2010

Volunteer

St Vincent De Paul, Monroe, Wa

04/2010-07/2010

Relief Manager

Public Storage, Kirkland, Wawhat

05/2008-11/2009

Tier 3 Tech Support

WDS Global Wireless, Kirkland, Wa

02/2008-04/2008

Production / Assembly

Aerotek staffing, Woodinville,Wa

07/2007-02/2008

Cashier

Wal-Mart, Lynwood,WaLube

10/2005-02/2006

Customer Service

Ross Dress for less, Everrett,Wa

03/2005-10/2005

Customer service

U-haul Corporation, Seattle,Wa

03/2001-11/2004

Customer service/lead

McDonald’s,Snohomish Wa

10/2000-2/2001

Customer service / lead

McDonald’s,Bothell Wa

03/1996-2/2000

Janitor

Jantek janitorial, Kirkland,Wa

09/1993-06/1995

Volunteer

Discover shop, Kirkland,Wa

05/1993-09/1993

Education

Diploma, Graphic design

AI of Pittsburgh online, Pittsburgh, Pa

2011

Diploma

Lake washington high, Kirkland, Wa

1995

References

References are available upon request.

Contact this candidate