Service Representative Center

*** ** *** *** ****** beach, Florida *****

Cell: 321-***-****

***************@*****.***

Objective: Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.

• Active listening

• Communication

• Computer skills

• Customer service

• Interpersonal skills

• Sales agent

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE, COMCAST/COX COMMUNNICATION From 04/2020 – to 02/ 2021

• Answering phone calls and emails, responding to customer questions and complaints.

• And sales were the priority.

Customer SERVICE HEALTHCARE, HIREGY

From 03/ 2017 – To 05/2019

• Responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information

CUSTOMER SERVICE REPRESENTATIVE, AGERO

From 02/2015 – To 04/2017

• Received and managed several phone calls to answer client’s questions. Provide roadside assistance service to customers having issues with their vehicle and also working in the claim department.

01/14/16 - 05/31/16 Direct TV/AT&A

• Troubleshoot research, diagnose, documented, and resolve technical issues surrounding Windows XP, 7, 8, and 10, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment. Document, track, resolve, and report on problems and work orders using ticket system.

• Maintained, analyzed, troubleshoot, and repaired computer systems, repaired or replaced components in laptops, desktops, printers, Evid’s, DOB, and all other Vote related machine. Investigated errors and problems; performed root cause analysis in effort to provide permanent resolutions.

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