Melody Delossantos

Personable Customer Service Representative looking for a new opportunity in remote customer service or patient services. I have a well equipped private home office with Windows 11 operating system.

Liverpool, TX 77577

adwwzz@r.postjobfree.com

+1-979-***-****

Work Experience

Remote Call Center Customer Service Representative Executive Management Services, Inc - Alvin, TX

June 2022 to October 2022

• Answering more than 50 customer calls per day.

• Taking messages for multiple companies

• Sending messages to clients and customers concerning every call

• Always having good phone etiquette and empathizing with callers Intake Coordinator

Cenikor Foundation - Houston, TX

January 2020 to May 2022

• Handled new patient intake calls

• Get prior authorization for care

• Inform patient or representative of cost of initial admission and treatment

• Complete treatment cost spread sheet for billing department

• Ease the patient and family's worries and concerns

•

Patient Services Coordinator

UT MD ANDERSON CANCER - Houston, TX

June 1993 to May 2005

• Schedule patient appointments and any treatments or testing.

• Room patients

• Get precertification from insurance company for any medical visits or treatments or diagnostic testing

• Call patient's and explain their next visit and break down their schedule in a way they could understand

• Requested medical records

Education

some college in general

Alvin community college - Alvin, TX

June 1992 to May 1994

High school diploma or GED

Skills

• Technical Support

• Customer Service (10+ years)

• Live Chat

• Order Entry

• Phone Etiquette

• Typing

• Cash Handling

• Computer Skills

• Phlebotomy

• Vital Signs

• Patient Care

• Medical Terminology

• Medical Records

• Help Desk

• Medical Office Experience

• Hospital Experience

• Clerical Experience (10+ years)

• Data Entry (5 years)

• Home Care

• Medical Billing

• Computer Literacy

• Caregiving

• Financial services (1 year)

• Personal assistant experience

• Insurance Verification

• Medical Scheduling (10+ years)

• Triage (10+ years)

• HIPAA (10+ years)

• Experience Administering Injections

• Medical Coding (5 years)

• Nursing

• ICD-10

• Transcription

• Anatomy Knowledge (10+ years)

• CPT Coding

• Physiology Knowledge

• ICD Coding

• Laboratory Experience

• ICD-9

Certifications and Licenses

Certified Patient Care Technician

Assessments

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Medical receptionist skills — Familiar

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

September 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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