Service Representative Customer
Resume:
Melody Delossantos
Personable Customer Service Representative looking for a new opportunity in remote customer service or patient services. I have a well equipped private home office with Windows 11 operating system.
Liverpool, TX 77577
******.*******@*****.***
Work Experience
Remote Call Center Customer Service Representative Executive Management Services, Inc - Alvin, TX
June 2022 to October 2022
• Answering more than 50 customer calls per day.
• Taking messages for multiple companies
• Sending messages to clients and customers concerning every call
• Always having good phone etiquette and empathizing with callers Intake Coordinator
Cenikor Foundation - Houston, TX
January 2020 to May 2022
• Handled new patient intake calls
• Get prior authorization for care
• Inform patient or representative of cost of initial admission and treatment
• Complete treatment cost spread sheet for billing department
• Ease the patient and family's worries and concerns
•
Patient Services Coordinator
UT MD ANDERSON CANCER - Houston, TX
June 1993 to May 2005
• Schedule patient appointments and any treatments or testing.
• Room patients
• Get precertification from insurance company for any medical visits or treatments or diagnostic testing
• Call patient's and explain their next visit and break down their schedule in a way they could understand
• Requested medical records
Education
some college in general
Alvin community college - Alvin, TX
June 1992 to May 1994
High school diploma or GED
Skills
• Technical Support
• Customer Service (10+ years)
• Live Chat
• Order Entry
• Phone Etiquette
• Typing
• Cash Handling
• Computer Skills
• Phlebotomy
• Vital Signs
• Patient Care
• Medical Terminology
• Medical Records
• Help Desk
• Medical Office Experience
• Hospital Experience
• Clerical Experience (10+ years)
• Data Entry (5 years)
• Home Care
• Medical Billing
• Computer Literacy
• Caregiving
• Financial services (1 year)
• Personal assistant experience
• Insurance Verification
• Medical Scheduling (10+ years)
• Triage (10+ years)
• HIPAA (10+ years)
• Experience Administering Injections
• Medical Coding (5 years)
• Nursing
• ICD-10
• Transcription
• Anatomy Knowledge (10+ years)
• CPT Coding
• Physiology Knowledge
• ICD Coding
• Laboratory Experience
• ICD-9
Certifications and Licenses
Certified Patient Care Technician
Assessments
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Familiar
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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