Oriel Garcia Silva Jr

*** ******** ***, ***** • 781-***-**** • adwwwd@r.postjobfree.com

Objective:

A highly motivated and skilled Technical Support Engineer with experience in troubleshooting databases, SQL, and networking issues. Seeking a challenging role in a dynamic organization where I can leverage my skills and experience to drive technological innovation.

Skills:

Fluent in Portuguese, able to understand Spanish and Italian

Proficient in office suite, remote desktop, Twitch.tv platform, Comcast server maintenance

Experience with network installation on servers, switches, and L3 switches

Certification in typing speed test and basics of JavaScript

Experience:

Senior Technical Support Engineer, Ultimate Kronos Group, Chelmsford, MA, January 2021 – Present

Troubleshoot databases, SQL, XML, and multithread controller setup

Configure import and export interfaces with 500+ API building options

Provide live troubleshooting for highly escalated tenants and learn external developers' workflows to assist with troubleshooting on live integration errors

Configure, develop, test, and deploy interfaces into multiple application servers

Technical Support Engineer, Kronos, Chelmsford, MA, February 2019 – January 2020

Able to Configure, develop, test server set / application maintenance

Troubleshoot Json, API and integration technologies, Dell Boomi, Splunk, and Jira

Experience within Workforce Central and Workforce Dimensions troubleshooting

Perform application configuration and troubleshoot networking, infrastructure, hardware, and integrations

Provide live troubleshooting for high-end customers and work independently to solve time-sensitive issues

Service Desk, Boston Medical Center, Cambridge, MA, January 2018 – February 2019

Formulate solutions for 50+ clinical problems daily

Troubleshoot problems with 40+ hospital applications and 50+ clients daily

Excel in technical speech with 70+ daily customers with over 50+ clinical applications

Experience with AirWatch (ActiveSync), Exchange 2010-2016, and Active Directory

Account Manager, Crystal Warehouse Corporation, Wilmington, MA, September 2016 – February 2017

Compile files of bio-hazard components for clients daily and provide accountability to investors

Keep track of 400+ biohazard products being bought and sold in the establishment daily

Oversee 60+ data entries and analyze material marking discrepancies for each product

Education:

Southern New Hampshire University, Current

Year Up, Boston, MA, Information Technology Training, September 2017 – July 2018

Bunker Hill Community College, Charlestown, MA, Database Administrator Training, September 2015

References:

Available upon request

Contact this candidate