Service Representative Data Entry

GLADYS BROWN

****.*******@*******.*** · 253-***-****

EXPERIENCE

JANUARY 2020 – MARCH 2020, JANUARY 2022-APRIL 2023 CUSTOMER SERVICE REPRESENTATIVE, H&R BLOCK

• Scheduled virtual and in-person appointments

• Assisted clients with paperwork

• Verifying, scanning, and reviewing tax documents

• Assigning appropriate tax pros to documents

• Maintaining office cleanliness

• Processing electronic payments, e-checks, and balancing deposits

• Managing petty cash

• Prepared client charts

• Opening and closing office

• Answering phones

• Filing

• Ordering supplies

OCTOBER 2018 – OCTOBER 2018

FRONT DESK COORDINATOR, INFINITE POSSIBILITIES

• Assisted clients

• Answered phones

• Scheduled clients

• Data entry

• Verified insurance

• Prepared new client charts

• Collected copayments

• Maintained front office

FEBRUARY 2012– JANUARY 2014

PATIENT SERVICE REPRESENTATIVE, FRANCISCAN MEDICAL GROUP

• Greeted patients and visitors

• Direct visitors to the appropriate persons according to their needs.

• Registered patients

• Verified insurance, assisting patients filling out Medicare forms.

• Scheduled and confirmed appointments

• Ordered interpreters, trained other employees

• Collected co pays, ordered supplies

• Balancing accounts, daily deposits

• Collected patient demographics,

• Pre-authorizations including CPT and PT codes, prepared charts FEBRUARY 2009 – NOVEMBER 2011

SURGERY SCHEDULER, MULTICARE HEALTH SYSTEM

• Answering and directing phones calls

• Assisted tech in getting equipment for the OR

• Scheduled various surgeries for Tacoma General Hospital

• Paging and assisting Physician’s schedules

2

• Collect patient demographics

• Data entry

• Faxing

SEPTEMBER 2004 – FEBRUARY 2009

MEDICAL RECEPTIONIST, MULTICARE HEALTH SYSTEM

• Scheduled appointments

• Maintained schedules

• Collecting co pays and payments

• Registering patients’ demographics

• Verifying insurance

• Prepared charts

EDUCATION

OCTOBER 1998

CERTIFICATE IN MEDICAL RECEPTIONIST, BRYMAN COLLEGE Valedictorian, Honor Roll

JUNE 1988

HIGH SCHOOL DIPLOMA, WOODROW WILSON HIGH SCHOOL

SKILLS

• EPIC (6 years)

• FAST LEARNER (10+ years)

• MEDIC (2 years)

• TEAM PLAYER (10+ years)

• WORD (7 years)

• Front Office (10+ years)

• Front Desk (10+ years)

• Customer Service (10+ years)

• Hospital (3 years)

• Scheduling (10+ years)

• Filing (10+ years)

• Data Entry (10+ years)

• Receptionist (10+ years)

• Medical Office Experience (10+ years)

• Customer Care (10+ years)

• Call Center (1 year)

• CSR (8 years)

• Insurance Verification

• Medical Receptionist

• Medical Records

• Medical Terminology

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