Desk Receptionist Customer Service

ALANIS SALDANA

***************@*****.*** l +*(***)859–6504

**** * ******** **** *** 2034, Phoenix, AZ.

Enthusiastic college student, specializing in Industrial Engineering, with a professional background in customer service and teamwork.

Education

Universidad TecMilenio Campus Culiacán

Major: Industrial Engineering

Certificates: Total Quality, Innovation, and entrepreneurship, Living conscientiously. Expected Graduation Date: December 2023

Experience

Universidad TecMilenio Campus Culiacán - Mexico

Teacher assistant / August 2021- May 2022

Assisted in the grading portion of the courses with a variety of assignments through Canvas, including discussion boards, exams, quizzes, essays, and more. Assisted in developing PowerPoint Presentations for the classes.

La Casita - Phoenix, Az.

Cashier, Sales Representative

(Currrency Exchange House)

June 2019 - April 2021

Upload files in the cloud, customer service, shipping international money, check exchange, answering telephone calls with international companies, updating and improving templates for administrative control. (Excel).

Laboratorio Lab - Mexico

Front Desk Receptionist

Managed multiple phone lines and emails providing customer service, organized schedules, and appointments, responsible for entering patient’s sensitive data to the laboratory computer system. Highlights

- Bilingual (Spanish)

- Technical Skills

- Multi-Tasking Skills

- Communication abilities

- Customer service experience (2 years)

- Time management skills

- Fast learner

References (Contact information available upon request)

- Fausto Francisco Quintero Borquez (Professor and former supervisor)

- Camelia Murillo (La casita former co-worker)

- Maria Diaz Pardo (Personal)

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