Sales Associate Customer Service

ARIN PARRELLA

***** ****** *, *******, ** · 308-***-****

*************@*****.***

A passionate and creative problem solver with more than 15 years in customer service, 10 or more focused in retail and 8 in a managerial position. Looking to transition into a similar customer facing role as I make the move to the Lubbock, Texas area.

EXPERIENCE

Riddle’s Jewelry

MANAGER, APRIL 2018 – PRESENT

Achieve growth and hit sales targets by successfully managing recruiting, objective setting, coaching, and performance monitoring of sales representatives.

Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

Secure long-lasting customer loyalty by creating a space for collaboration as well as cultivation of life-long relationships.

Present sales, revenue and expenses reports and realistic forecasts to the management team.

Identify emerging markets and market shifts while being fully aware of new products, competition status, and what this means for current and future clientele.

ASSISTANT MANAGER, APRIL 2016 – APRIL 2018

FLOOR MANAGER, SEPTEMBER 2014 – APRIL 2016

SALES ASSOCIATE, FEBRUARY 2013 – SEPTEMBER 2014

Oxbow Inc. constructon

LABORER, MARCH 2003 – FEBRUARY 2013

Prepare sites and materials; assist in carpentry, plumbing and framing from beginning to end; ensure a clean finished product and site.

Interface with customers at all stages of the process and ensure clear, frequent updates.

Forge lasting relationships with customers and vendors.

EDUCATION

MAY 1994

NORTHWEST HIGH SCHOOL

SKILLS AWARDS/CERFITICATES

Supervisory Management

Time Management

Training and Coaching

Scheduling

ADP for Payroll

Microsoft Office

Microsoft Excel

Teamwork

Sales/Finance

Chaindrive for POS

Customer Service Excellence Award

Office Award

DCA Diamond Certification

DCA Colored Gemstone Certification

GIA Diamond Certification

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