Service Representative Sales Associate

Tatiana Cardona

chicago, IL *****

tatianalouisal992@gmailcom

417**-***-****

Work Experience

High-End Sales Associate

Saks Fifth - Indianapolis, IN

February 2014 to December 2022

+ Cuitivated knowledge of 670+ products to recommend items to customers based on preferences

+ Spearheaded personalized shopping campaign, increasing customer satisfaction by 43% and

surpassing yearly sales targets by 22%

+ Sold approximately $6K in merchandise per shit, selling 9% more items than competitors

+ Trained 7 employees in etiquette and sales practices, decreasing time-to productivity by 38% and

turnover rate by 34%

Report special incidents and suspected resident abuse

Arlington Heights, IL

June 2011 to January 2014

[Aslington Heights IL

+ Attend to the needs ofeach client including grooming, bathing, hygiene, toileting, and feeding

+ Participate inthe development of the IPPISP goals

+ Ensure house rules and safety guidelines are followed

+ Report special incidents and suspected resident abuse

Customer Service Representative

Public Storage - Chicago, IL

‘pil 2009 to May 2011

+ Mentored 12 junior customer service representatives

+ Upsold products based an customer preferences, surpassing monthly sales goals by 16%

+ Established professional rapport with customers, decreasing customer chum rate By 39%

+ Resolved 95% of customer inquiries within 3 minutes

Education

High schoo! diploma

CChicago Miltary Academy High School - Chicago, IL

September 2007 to june 2011

Skills

+ Time-Managerpent. Customer Service, Criical-Thinking, Organization, Collaborations, Leadership,

Unury Brand knowledge ‘3 Org *

+ Upseting

+ Sales

+ cash Handing

+ Retail Sales

+ Pos

+ Merchandising

Contact this candidate