Abdullah Warda

**D Weichel Street ● Kitchener, ON ● N2M 2A6

226-***-****

adwwfi@r.postjobfree.com

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

• 4 years experience in customer service roles, with a happy and friendly disposition

• Outstanding communication skills with the ability and expertise to meet people at their level.

• Excellent interpersonal skills and approachability; able to help all levels.

• Able to build and maintain strong working relationships with facilitators, and industry contacts to meet their needs.

• Strong skills, providing a positive and motivating learning experience and working with students at various levels.

• Problem-Solving - Logical and structured approach to solving problems.

• Co-ordination - Interaction between the various elements of a multi-disciplined team.

• Work Ethic - Insistent on high levels of performance and standards from oneself and others.

• Decision Making - Decisive, resilient, and responsive. Proactive, not reactive

• Knowledge of ITIL and IT service management frameworks.

• Familiarity with virtualization technologies, such as VMware or Hyper-V.

• Experience with network operating systems, such as Windows Server, and Linux.

• Ability to configure and manage network services, such as DNS, DHCP, and NTP

• Understanding of network security principles and best practices, such as firewalls, VPNs, and intrusion detection systems.

• Languages include: English and Arabic.

EDUCATION

Network Technical Support certificate, Conestoga College, Kitchener, ON 2023

• Key subjects include:

o increase productivity in the workplace.

o Critical knowledge and skills required to configure and troubleshoot end-user computers, server operating systems, infrastructure services, and networks. Ontario Secondary School Diploma (OSSD)

Forest Heights Collegiate Institute, Kitchener, ON 2021 Grade 12 Completion

Saad bin Abi Waqas School, Irbid, Jordan 2018

WORK HISTORY

General Labour, Tim Hortons, Kitchener, ON 2020

• Handled transactions by cash, debit, credit, and gift card

• Received orders of product, and stocked and organized product in the store

• Baked muffins, cookies, bagels, and other goods

• Prepared drinks and meal items to order

• Cleaned the work area and seating area to maintain a tidy store Volunteer Actor, Forest Heights Collegiate Institute Drama Club, Kitchener, ON 2019

• Dedicated over 90 hours of volunteer work (above and beyond requirement)

• Studied and rehearsed lines, gestures, and expressions to interpret a role

• Portrayed roles in theatre production

• Recited poetry to an audience of 50

• Performed public speaking to a mass audience.

Salesperson, Jaradat Supermarket, Irbid, Jordan 2014 – 2017

• Served customers in fast-paced food market

• Met customer needs by assisting them whenever possible

• Handled all financial transactions

• Ensured the merchandise was properly signed and priced

• Stocked and organized shelves

• Cleaned customer and stocking areas

• Unloaded product shipments and organized in the storeroom

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