Customer Service Executive Assistant
Resume:
Sharina J. Weatherspoon
SF Bay Area, California • 415-***-**** • ************.********@*****.***
EXPERIENCE
Alameda County Industries, San Leandro, CA 2017 - 2022 Accounts Receivable Clerk II
● Executed all aspects of billing for commercial and residential customers and accounts
● Processed residential start service, stop service and service changes for precise billing Managed annual collection timeline for residential and commercial customers. Including collection calls, collection letters, account notation and lien processes
● Completed daily, weekly and monthly review of system reports to review for accuracy
● Firsthand trusted support liason for Support AR Supervisor with departmental projects and reporting, including additional support for the AR Manager Supported customer service on customer calls regarding billing questions,
● Dedicated primary support for for additional cities beyond the two cities that were my primary responsibility
● Reconciled the waste Bill to ensure that we were being billed appropriately from Individual dump sites within the Bay Area Provided one-on-one training for customer service teams, in addition to management support for each of those dedicated teams Customer Service Lead
● Supervise customer service staff of 15 individuals, in our San Leandro and Alameda offices - serving the City of Alameda, The City of San Leandro, The City of San Ramon and the District of Castro Valley for Waste Disposal Services
● Maintain cross functional communication; with our dispatch team, with our accounts receivable team, with supervisors and upper management
● Manage and assign tasks, through our client management tool, including primary liaison and first contact for our "info box" where we receive emails from our customers
● Responsible for keeping up day to day operations, ordering of supplies and resolving customer issues when escalated
● Assist in hiring process and provide 1:1 training for all incoming staff
● Develop and refine processes, in an effort to create a more seamless, accurate and efficient work flow
● Address and solution CSR errors, through feedback, motivational therapy and training
● Point person for all training; material, improvements and staff (incoming and senior) Alison Le Roy Consulting, San Francisco 2016 - 2019 Administrative Consultant
● Research data to launch independent business, connecting with various vendors, merchant accounts, etc.
● Create and manage functional document in the cloud to track process, budget, orders and supplies
● Update and recreate business website
AppleOne, Oakland, CA 2017 - 2018
Administrative Associate
● Provide frontline support; greeting clients, routing calls, calendar, supplies, communications
● Archiving work orders and files, sending/receiving mail
● Communicate quarterly accounts for payment processing City of Berkeley, Berkeley, Redwood Gardens, Berkeley, Alameda County Industries, San Leandro Bayview YMCA, San Francisco 2014 - 2016
Youth and Teens Programs Leader
● Develop programs and create program intentional curriculum year-round for Legacy Project, Healthy Eating and Physical Activity (HEPA), and Art Programs
● Provide Direct Service to Middle and High School Youth through Program Implementation, Resource Referral, Tutoring, Restorative Practice and Motivational Therapy
● Initiate and Maintain Partnerships with Organizations including Bayview Opera House, Presidio Trust, Hunters Point NOW!, American Conservatory Theater and Glide Memorial
● Contributing member of Science Technology Engineering and Mathematics cohort, Keeping Our Staff Happy committee, and Bridging the Gap Mentorship Group
Robert Half Information Technology San Francisco, CA 2013 - 2015 IT Administrative Consultant
● Provided Administrative Support to the Executive Team, Human Resources, IT Helpdesk, Facilities, and Events Teams
● Archived and Migrated Documents. Prepared Reports by Collecting, Analyzing, and Summarizing Data and Trends Razorfish, San Francisco Giant Creative Strategy, San Francisco CAC Real Estate Management Co. Inc, San Francisco Salesforce.com, San Francisco, CA 2011 – 2013
IT Executive Assistant
● Led Operational and Project Based Assignments for the CIO Chief of Staff by Maintaining: IT Org Charts, Headcount, Distribution Lists, Communication Sites, and Seating Charts
● Point of Contact for Administrative Support of IT VPs, Directors and Managers of Infrastructure, Global End User Services, Project Management Organization, and Go to Market for Scheduling, Project Budget Management, Project Timelines and Communication
● Planned and Hosted more than 20 Department Events for 300 individuals, including Budget Tracking, Marketing and Overall Management
● Planned and Managed: New Hire Introduction and Informational Security Site via Google Documents,
● Partnered with Global Service Desk to complete a rollout of Mobile Device Implementation for 200+ employees Bayview YMCA, San Francisco, CA 2010 - 2011
C.A.R.E Program, Case Manager
Youth Employment Partnership, Oakland, CA 2007 - 2009 Assistant Manager
Cross Bay Youth Alliance, San Francisco, CA 2006 - 2007 Coordinator + Youth Funding Youth Ideas Grant Recipient EDUCATION
Year Up San Francisco, CA 2011 - 2012
CCSF Certificate in the Fundamentals of Technical Support
● Completed coursework in Computer Network Information Technology (CNIT); including research and presentation skills, PowerPoint presentations, Mastered Professional Etiquette Youth Employment Partnership, Oakland, CA
● General Education Diploma
TECHNICAL SKILLS
Software: Microsoft Office Suites Windows XP/ 7/10 Desktop and Application software support; install/remove/update Prezi Concur Oracle Apps Google Docs
Hardware: Install/remove hard drives, CPU, PCI/E, motherboard, fans Troubleshooting support; boot up and port identification Support: Telephone and Helpdesk Etiquette Research Solutions Effective Communication Skills Professional References
Company Email Direct Line
Sylvie Veilleux Salesforce.com
(Direct Supervisor)
*********@*******.*** 209-***-****
Alison Le Roy Alison Le Roy Consulting
(Direct Supervisor)
alison.leroy@leroyconsulting.c
om
Eason Ramson Bay View YMCA
(Direct Supervisor)
*******@*****.*** 415-***-****
iLaisaan’e Tuiono Redwood Gardens
(Direct Manager)
************@*******.*** 510-***-****
Anna Shirin Bay View YMCA
(Co-worker)
*******@*****.*** 415-***-****
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