Building Coordinator Administrative Assistant

Stephanie R Muldrow

email: **********@*****.***

About

Experienced Administrative Assistant with a demonstrated history working with senior leadership and management. Skilled professional in project management, office management, travel arrangement and reimbursement, account billing, customer service and policy and procedures.

EDUCATION

•Marion-Franklin High School – 1993 - Columbus, Ohio

•Columbus Bar Association – 2010 - State of Ohio Notary Public

EMPLOYMENT HISTORY

State of Ohio Notary Public

March 17, 2017 to the present

Independent State of Ohio Notary Public: witness the signature of individuals with a valid driver’s license, state identification card or United States of America Passport card to ensure authenticity of the document.

Services provided to private individuals, banks, and car dealerships

Administrative Assistant to the Department Chair at The Ohio State University

Department of Electrical and Computer Engineering

January 7, 2007 – March 16, 2017

Manage the Chair of the ECE Department calendar, travel arrangements, reimbursements, meeting and teleconferences. Communicate with executives, directors, chairs, and administrators within the University and the College of Engineering, oversee confidential information, in additional to personally hand delivering the documents as the liaison

Resolve complaints and problems not requiring immediate attention from the Chair or Business Officer

Manage the daily operations of the ECE Department

Update and track the department faculty members CV and publications yearly on a tenure spreadsheet for the annual salary increase and promotions

Organize faculty search applications with the Faculty Search Committee

Organize quarterly meetings with the Industrial Advisory Board Members: oversee the all-day event, travel request/reimbursement, and take notes

Building Coordinator: report all related building issues/ or complaints to the University’s Facilities Operation and Development Center

Immigration Coordinator for visiting Scholars: process J-1 and H-1 B Visa applications; converse and work with the departments Human Resource Officer, and Business Manager to successfully finalize the visiting scholar documents before submitting the application to the University’s business Office of International Affairs for final approval

Backup Fiscal Associate: reallocate the department purchase cards, parking passes, and meal receipts on a monthly basics. In addition to timekeeper for staff, process travel requests and travel reimbursements for faculty and staff

Coordinate events and meetings

State of Ohio Notary Public for the ECE Department

Supervisor to Federal Student Employees: hire, manage work flow, track time, conducted yearly reviews to all student employees

Order, track, and restock business supplies

Alliance Data Systems - Columbus, Ohio

Collections Specialist/Quality Control Lead

September 1998 – October 2006

Contact customers on an autodial system who are 30 to 90 days past due on their account, to set a payment arrangement to bring the account out of collections and to a positive status

Properly identify the company, myself as the CSR, update the account, inform the customer the reason for the call, set up a realistic payment arrangement with by credit card or check by phone

Monitor associates calls to ensure the CSR are identifying the company, themselves, and the reason for the call

Diffuse escalated calls with an upset customer, credit and adjustment fees when necessary

Submit monthly reports to the credit bureau on the current status of the customer’s account

Solutions Staffing, Columbus, Ohio

June 1995 – August 1998

The company is a temporary agency and offered positions ranging from six months to one year within central Ohio.

Bureau of Motor Vehicle: Alcohol Licenses Suspense Department- Franklin County Clerk of Courts provided the BMV with a daily report of individuals court case results. With the information provided, suspension, restrictions are applied to the induvial driver’s license

Notify the induvial by mail of the restriction, and reinstatement fees

Inform the insurance company of the current status of the induvial court case, and restrictions applied to the case

Banc One: Customer Service- Answer incoming calls on an autodial system, verify the customer and their personal information, assist is CSR inquires, address change and disputes

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