Customer Service

Eduard Ferrer

**********@*****.*** 703-***-**** 1272 Fairhill Ln Brookhaven, GA 30319

Experience:

Manager/Server/Host Haven Restaurant Atlanta,GA 2022

● Worked as server/host to engage guests to a lively neighborhood environment

● Entered the management program to further restaurant atmosphere and ambiance

● Engaged guests and coworkers towards creating a workplace based on teamwork and cooperative operations

Server/Bartender Nobu Washington, D.C. 2019-2020

● Executed premium guest service based on fine dining and beverages principles

● Trained new employees in proper teamwork and company standards

● Tracked P/L statistics to improve performance throughout the venue

● Presented outstanding employee award for performance in sales and reviews

● Employed the standards originated in the NY locations to elevate the D.C. market General Manager Bazar Tapas Bar & Restaurant NY,NY 2016-2017

● Developed marketing and advertising for the opening of a new restaurant in the Flatiron district

● Recruited, hired, and trained more than 40 employees in a fast paced service environment

● Collated weekly payroll, monthly P/L reports, handled scheduling for all front/back of house staff

● Designed strategies across multiple social media platforms to optimize guest business

● Met with liquor representatives and submitted weekly orders to distributors

● Personally attended to guest concerns in a highly customer service-oriented environment

● Collaborated with front and back of house departments to create a workplace encouraging teamwork, innovative ideas and increased sales

Server/Bartender Tao Downtown NY,NY 2013-2017

● Worked in a high volume environment in which collaboration and teamwork were crucial

● Helped drive sales and product through suggestive selling and guest interactions

● Trained and developed numerous employees to improve guest experience while maximizing revenue

● Developed strategies which helped the business become one of the top three grossing restaurant/night club venues in the country

Bar Manager Parlor Steakhouse/BB&R NY,NY 2008-2013

● Created marketing strategies and promotions which directly increased profits by 15% annually

● Worked closely with liquor representatives, building relationships within specific brands and products

● Performed weekly orders, inventory reports, and P/L statistics

● Interacted directly with guests, gathering knowledge of product preferences in order to further market the business and improve sales

Server Hudson River Cafe NY,NY

2007-2008

● Assisted in the opening and training of new employees

● Catered to guest needs in a fast paced service environment focused on suggestive selling Education:

B.A. Psychology

Guilford College 2006

B.A. Theatre Studies, Concentration Advertising

Skills:

● Fluent in Spanish

● Proficient in Excel, Word, Powerpoint

● Highly Organized & Self-Motivated

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