Scrum Master

Claudette Namekong

Houston, Texas *** - *** - *133 ************@*****.***

Results-driven professional with over 7 years of experience providing product development and rollout leadership across organizations for diverse, multinational clients across industries (healthcare, IT retail, insurance, healthcare, and financial). Adept at Scrum, Agile, and Waterfall methodology, sprint planning and retrospectives, asset management, and project management. Meticulous and analytical, with a proven track record of synthesizing and evaluating a myriad of data to inform strategic planning and the integration of continuous improvement initiatives.

Professional Experience

Federal Aviation Administration Oklahoma

Scrum Master November 2021 - Present

●Spearheaded the creation of and participation in Scrum master COP and Scrum master Kaizen to lead central improvements across operating frameworks

●Facilitate daily Scrum meeting and sprint planning sessions to coordinate workflow

●Identify areas of improvement, resolving project roadblocks by following up on action items

●Support Product Owners with facilitating backlog refinement, ensuring a streamlined workflow

●Mentor and coach Scrum teams on employing Agile methodologies

●Direct the creation of three Agile teams via SAFe, serving as a central lead across an Agile release training to promote the on time and within budget performance of institutional/project deliverables

●Provide direct support for FAA IRR pipeline integration, supporting all project design, requirements gathering, data analysis, and solution delivery

●Mentor 8 individuals concerning Agile, SAFe, and Scrum methodologies to ensure individuals’ abilities to meet and exceed institutional expectations

●Enhance team members’ satisfaction with the organization and all workflows as a collaborative servant leader in addition to facilitating the on time performance of all business requirements and projected outcomes

●Utilize Pi Predictability to evaluate and determine business value delivered by project teams throughout releases to proactively address and resolve gaps in business development/impact

Southwest National Bank Houston, Texas

Scrum Master August 2017– August 2021

●Directed continuous improvements across the mobile, desktop, and web application platform to enhance customers’ ease-of-access to bank information, promoting seamless searching and downloading of online information

●Increased product team productivity, enhancing the implementation of necessary process improvements through effective leadership and collaboration in addition to leading sprint planning/demo and retrospective end activities

●Facilitated consistent communication with stakeholders, product owners, and developers to promote the seamless integration of processes across existing applications to maximize end-user experiences

●Led 6 organizational architecture/design meetings to guide product development while coordinating the performance of comprehensive code review to determine redundancy and negative patterns to optimize code refactoring

●Proactively evaluated and determine additional project risks concerning scheduling, costs, and impact to minimize risk and incorporate necessary solutions

●Performed the role of Scrum Master by helping new team members in understanding of cloud infrastructure and engineering techniques such as CI/CD.

International Rescue Committee New York.

Scrum Master January 2017 – June 2017

●Directed the capture, prioritization, and utilization of end-user stories and artifacts to inform product development and the integration of essential continuous improvements

●Collaborated with and managed onshore and offshore team members to design and deploy a new configuration management system for the organization, maintaining alignment with the organization’s vision and Agile methodologies

●Owned Jira and information radiators to monitor and promote the progress of my teams, including but not limited to burn down/up, velocity, capacity charts, and other documentation/information synthesis

●Performed project management duties, including but not limited to cross-departmental collaboration, communication with product owners and stakeholders, and risk/deliverable management

●Seamlessly integrated core Agile principles of collaboration, prioritization, team accountability, and visibility within and across the enterprise in addition to Scrum methodologies

Hewlett Packard Enterprise Houston, Texas

Scrum Master April 2015 - December 2016

●Performed all project deliverables as the Agile subject-matter-expert, coaching and training 8 personnel within the organization concerning TFS and Agile methodologies to ensure that all personnel were prepared for the initial Agile project for Genomic Health

●Facilitated continuous communication with executive management personnel and the steering committee concerning project health, including project schedules, budgets, quality control and assurance, resource allocation, risk, and strategy development

●Managed modules and tracks within the project, including but not limited to contracts and entitlements, help desk, training and education, sales, marketing, customer portal, and CPQ (Configure, Price, Quote) modules

●Finalized business process flows and groomed the product backlog, liaising with product owners throughout HP’s system update from IFS8 to IFS 10

●Trained 8 individuals to accurately configure roles/profiles and captured unit/scale tests to evaluate and determine that code is accurately bulkified and that governor limits were complied with.

Core Competencies

Scrum Meetings, Sprint Planning, Process & Continuous Improvements, Agile, Scrum, & Waterfall, Project & Product Management, Software Development, Personnel Management & Training, Capacity Monitoring, Kanban, XP, User-Stories & Experiences, Visual Management, Agile Release Processes, Strategic Planning, Backlog Tracking, Burn-down Metrics, Velocity

Technical Proficiencies

Jira, Confluence, Rally, Version One, TFS, Microsoft Office Suite

Education/Certifications

Bachelor of Science from Catholic University of Bamenda, Cameroon.

Certified SAFe 6 Scrum Master

Certified SAFe 5 Product Owner/Manager

Certified Scrum Master, PSM 1

Contact this candidate