Scrum Master Support Analyst
Resume:
MARJAN KHAN
IT Business Analyst
PHONE
***********@*****.***
www.linkedin.com/in/marjankhan
QUALIFICATION SUMMARY
Business Analyst with 9+ years of experience and 4 years working in a Pharmacy Benefit Management company. Effective project leader with comprehensive technical and business skills. Scrum Master with large team for the past year and ongoing.
EXPERIENCE
Xifin inc./Omnisys
Technical Product Analyst
July 2023 – Present
●Perform Product and Client Data analysis.
●Assimilate client input to define solutions to market issues and problem solving.
●Perform ad-hoc analysis and compile data to meet requirements of internal customers.
●QA testing on product enhancements and new solutions.
Medimpact Healthcare Systems
IT Business Systems Analyst/ Scrum Master
December 2016 – June 2023
●Scrum Master to a large POS Team ensuring appropriate agile methods are adopted and tools are implemented.
●Helped the organization’s transition from waterfall to scrum agile methodology.
●Designed multiple creative new POS logic to accomplish on time delivery of the CMS Opioid project. Facilitated meetings with the Opioid Council, Health Services teams and all downstream application owners to ensure everyone is aligned on realistic expectations.
●Took leadership on critical tasks and acted as a mediator when conflicts arose.
●SME of opioid related logic and unique table logics.
●Interviewed internal end-users/customers to define business requirements for new POS logic or enhancements.
●Translate business requirements by reviewing, analyzing and evaluating needs into functional specifications.
●Facilitate design sessions with the business and technical resources to ensure that the solutions meet the needs of the business and consult with technical teams on design and database concerns.
●Utilizing Jama and Confluence applications to define and document requirements business rules to assist in the development of software specifications to include system requirements, flow charts and business rules.
●Perform quality control checks on software before it is released to QA and provide support to the developer and QA team as needed.
●Prioritize and manage multiple Service Requests throughout the software development life cycle.
Medimpact Healthcare Systems
Business Systems Analyst
July 2015 – December 2016
●Collaborate with internal and external team to create best solutions that integrate technology, information, and business processes.
●Deep understanding of client file layouts, relationships, and logic of how they interface and operate within a company’s business applications.
●Provided technical consultation to clientele teams. Identified, planned, developed, implemented, and maintained business system solutions to support clientele’s operational needs.
●Documented detailed descriptions of user needs, program functions that were required to develop or modify business systems.
●Performed various types of analysis related to business and system enhancements while also using SQL queries to research, gather data and identify solutions.
7thonline
Client Support Analyst
August 2014 – December 2014
●Analyzed client business requirements to create functional specifications for the development team.
●Managed change requests to ensure successful delivery of enhancements to clients.
●Quality control testing and validation of the application. Also, communicate updates and timelines of ongoing projects with the manager.
Middle Office Solutions
Client Support Analyst
September 2010 – August 2013
●Liaise with clients to analyze their business requirements to create functional specifications for the development team.
●Actively manage change requests to ensure successful delivery of enhancements to clients.
●Conduct remote/Webex training sessions for new and existing clients.
●Quality control testing and validation of the application.
●Mentor and train new employees.
●Communicate updates and timelines of ongoing projects directly to Chief Information Officer.
EDUCATION
TECHINICAL SKILLS
New Jersey Institute of Technology
Bachelor of Science, Information Technology
2010
Scrum.org
Certified, Professional Scrum Master
●SQL
●Microsoft Office Suite.
●Salesforce
●Confluence
●Jira
●Jama
●Unix
INTERESTS
PERSONAL SKILLS
●Sci-fi TV Shows
●Outdoor activities, and Coloring.
●Awesome Mom with Analytical thinking and Problem-Solving skills
●Teamwork and Project Management
●Effective communication skills to better manage expectations
●Accurate and Detail-oriented.
Contact this candidate