Customer Service Operations Specialist

ALISSA RUSSELL

Gadsden, AL · 256-***-****

******.*.*******@*****.***

After graduating high school in 2019, I have had many technological responsibilities during my time in the Army working on Biological Integrated Detection Systems (BIDS). This experience helped me to further my knowledge and acquire my associate degree in 2022. While in college I obtained three years of customer service experience. After graduating at the top of my class, I now look to further my career in the workforce.

EXPERIENCE

MARCH 2023 – CURRENT

SHOES ASSOCIATE, Martin’s Family Clothing

rainbow city, al

Day-today task include keeping track of inventory, customer service, and sales.

OCTOBER 2022 – FEBRUARY 2023

TECHNICAL ASSISTANT III, Amica mutual insurance

petaluma, Ca

Maintained knowledge of the support base regarding hardware, software, and equipment warranties and repair needs, created detailed and accurate reports outlining insurance information, maintained regular contact with clients by calling and e-mailing, streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

DECEMBER 2019 – OCTOBER 2022

TEAM MANAGER, panera bread

gadsden, Al

Conducted interviews and administration work for new employees, handled customer service comments and concerns to their satisfaction, informing employees of HR policies and scheduling, inputting work orders for equipment and repairs, cash drawer management.

AUGUST 2018 – CURRENT

74-D CHEMICAL OPERATIONS SPECIALIST, U.s. army reserve

anniston, al

Conduct preventative maintenance and routine maintenance of Joint Biological Point Detection Systems, maintain equipment by troubleshooting and replacing line units inside of BIDS (Biological Identification/Detection System), coordinate and lead teams of individuals accomplishing warrior tasks and goals, preform CBRN (Chemical, Biological, Radiological, & Nuclear) reconnaissance and surveillance.

EDUCATION

JANUARY 2020 - AUGUST 2022

A.A.S ELECTRONIC ENGINEERING TECHNOLOGY, gadsden state community college

-Graduated Summa Cum Laude

-Obtained experience with programable logic control systems (PLC), DC & AC fundamentals, solid state technology, robotics, electronic communications, and blueprint reading.

-Alabama Automotive Manufacturers Association Scholarship Recipient

- National Technical Honor Society Member.

SKILLS

Troubleshooting technology

Proficient in Microsoft Office Suite.

Ability to multi-task and prioritize work

ServSafe certified

Leadership & Teamwork

Solid interpersonal and communication skills

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