Service Representative Customer

Maria Lara

Harlingen, TX *****

***********@*****.***

+1-956-***-****

Work Experience

Customer Service Representative

Dialog Direct, Qualfon - Harlingen, TX

October 2022 to November 2022

• Assisted customers with a warm and professional attitude

• Interacted with customers through live chat

• Assisted customers with questions

Customer Service Representative

Teleperformance - Brownsville, TX

August 2021 to October 2021

Responded to telephone inquiries and complaints following standard operating procedures. Read from scripts to promote uniformity and consistency in communications. Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Education

Diploma

Texas state technical college - Harlingen, TX

High school diploma or GED

Skills

• Order and Refund Processing

Upbeat and Positive Personality

Calm and Professional Under Pressure

Call Transfers

Microsoft Windows

Microsoft Outlook

Microsoft Office

Active Listening

Customer Service and Assistance

• Customer Service

• Microsoft Windows Server

• Microsoft Exchange

• Computer literacy

• Typing

• English

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