Project Manager Customer Service
Resume:
Warren M. Woods
*** ******* **, *******, ** *****
************@*****.***
LinkedIn Profile: https://www.linkedin.com/in/warren-woods-bb23361b/ Professional Profile:
Telecommunications professional with over 25 years of rich progressive experience in network and customer services, carrier relations, and voice, video, data, and equipment technologies.
Extensive experience in project and resource management, including workforce, financial, and client account management (customer/client relations, operations, sales, and services)
Solid technical insight and exceptional customer relationship management o Facilitating and strengthening business development while attaining performance improvement o Achieving organizational, structural, and other desired project objectives
Proven track record as a proactive, customer-focused communicator
Proficient problem solver, delivering technical and integrated solutions for diversified telecom projects with rigorous adherence to tight budget constraints Professional Strengths & Business Skills:
Highly focused on providing consistent excellent customer service
Capable of multitasking and assuming a variety of challenges in a leadership role
Interpersonal skills and exceptional talent in engaging internal and external audiences through well designed presentation material and effective facilitation skills
Project and program management
Business analysis
Analyze prints, As-Builts
Bid packaging, Estimating
Technical support
Problem resolution
Negotiation and procurement
Effective written and oral presentation
Project Leadership Skills:
Experienced at delivering challenging on-site projects meeting customer timelines
Leading projects and motivating teams to achieve objectives
Understanding prints, As-builts
Delivering first-class analytical, practical, and technical expertise Technical Strengths & Project Management Specialties:
Applications: Microsoft Office, AutoCAD 10, Bentley Comms, Adobe CS3/5/6, Sysworks, Autodesk, BIM360, Helix, Procore, Plangrid, Revu, Revit, OTDR/iOLM/NetWorks software
Data, voice, video and internet telecommunications, including wireless and fiber-optic wired networks
Telecommunication project and program management
Optical fiber networking, DWDM, CWDM, FTTH, FTTX, GPON, ADSL, OC48, OC192, STM16, STM64, 10Gb/s, SONET, SDH, LAN, WAN, HSDPA, NGN, LTE, 3G, GPRS, GSM, CDMA, WiMAX, Wi-Fi, VSAT installation, satellite alignment - receive and transmit
Mobile satellite testing, deployment, and installation
Cable and telephone testing and splicing
Fiber optic splicing, OTDR (Optical Time Domain Reflectometer) testing and problem solving
Networking
Network security, operation and maintenance, IP and CCTV security surveillance system design
Operating Systems: Windows NT/XP/Vista/10, Apple OS 10.x, Linux, and MS-DOS
Working knowledge of BICSI standards, NESC standards, and NEC codes Experience:
IES COMMUNICATIONS, LLC – Project Manager, June 2019 – Dec 2022
• Manage multi-million dollar projects within a Data Center environment, including Security Access and cameras, EPMS/BMS Controls Device, Basket Tray, DAS-PSS, AV systems(Crestron and BiAmp) within a GDCC build. Installation of Conduit, Basket tray, wire puling, wire terminations (Fiber SM/MM, CAT6, panels, ferrules, and punch downs) within racks, PLC’s and devices, grounding, testing with required test results documentation.
• Maintaining teams in the field, coordinating day-to-day tasks and productivity
• HR relations
• Maintain a good working relationship between the GC and field teams, as well as subcontractors.
• Attend meetings with the GC and client - update progress, address status, answer questions and concerns
• Manage QA/QC, Quality Control/Quality Assurance, team to ensure product is correct and within customers specifications.
• Manage Safety Department to ensure all guidelines and regulations are followed. Documents completed if accidents occurred, a thorough report completed, along with analysis on future avoidance and if additional training/classes are needed to be held with the team to ensure future incidences can be avoided and what actions are needed moving forward.
• Ensure project deadlines are met, jobs are completed by dates scheduled with the owners
• Complete all paperwork accurately and on time, including change orders, purchase orders, work orders, etc.
• Monitor operational processes, making improvements where necessary and increasing efficiency where possible
• Ensure correct materials are ordered/received and on hand to complete jobs, maintain material list and work with vendors in ordering, tracking shipping and receiving
• Manage BIM model teams, and BIM issues, BIM models and update as-builts as needed
• RFI’s, CSI’s, CCD’s are in order, turned in and resolved in timely manner
• Change Orders
• Estimating projects for Bid proposals including Labor, Bill of Materials, and Scheduling of Scope of Work
SOUTHERN FIBERLINK, INC. – Technical Manager, May 2015 – May 2019
• Provide design of existing and new builds of telecom systems, including headend, field design, and build. Fiber management, splicing (both Ribbon and Single) and documentation For Time/Warner in Columbus, OH Fiber overbuild, Comcast upgrades in CT and Jacksonville, FL audits
• Provide design and new builds of telecom systems, including headend, field design, and build, fiber management, splicing (both Ribbon and Single) and documentation For New Hope Cooperative FTTH
• Provide design and new builds for Comcast Metro-E business customers, utilizing CWDM and DWDM muxes. Installing racks and pulling fiber into data rooms, splicing and OTDR on various channels of CWDM, and/or additional channels of DWDM wavelengths.
• Provide design and fiber build for Comcast for their Groton, CT system, running 288ct fiber, building and splicing of throughout their system overbuilding their existing system allowing expansion for their network out to Mystic, CT. Build and run 3 96ct patch panels to existing OCEF, splicing of fibers and verify distance and quality of fiber build out.
• Provide design and fiber build for Comcast for their Middletown, CT system, running 288ct fiber, building and splicing of throughout their system overbuilding their existing system allowing expansion for their network.
• Provide design, splice, build of fttx throughout 7 apartments, 61 units each, along with security cameras and fire systems for Comcast in Hamden, CT.
• Various Node balancing, and node splits via CWDM/DWDM mux for Comcast in various towns throughout Connecticut adding new nodes, new fiber, new enclosures.
• RUS project for New Hope Co-op in New Hope, AL and surrounding areas. FTTx project involving multiple head-ends, ribbon/single fiber infrastructure throughout system. STEVENS COMMUNICATIONS, INC. – Project Manager, October 2013 – May 2015
• Fiber and Coax Aurora V-Hub new build, and 150-mile coax and 60-mile fiber upgrade in Athens, AL and Decatur, AL for WOW Cable.
• Various underground new builds in residential subdivisions adding both new fiber and coax, and activation in Madison County, AL and surrounding areas for WOW Cable.
• Managing various aerial construction crews, underground crews, and splicing crews (both fiber and coax) to finish job from onset to completion, including QC and verifying all asbuilts. SOUTHERN SATELLITE SYSTEMS, INC. – Technical Manager, March 2002 – September 2013
• Provided design and new builds of telecom systems, including headend, field design, and build, fiber management and documentation, as well as emergency restoration (for AT&T/Comcast/Adelphia/ MetroCast) in Connecticut and NY markets, including over 2500 miles of new fiber (spliced, documented, OTDR testing with full reports).
• Network testing and certification of new products, application and operating “Unix & Windows” System Software, hardware, and devices.
• Testing, assembling, troubleshooting, repair-testing, programming of Alcatel-Lucent 3600 MainStreetXpress 36170 ATM Control and Fiber Optics, Sonet OC-3, OC-12, OC-48, OC-192, DS3, E1, E3 STM1, ADSL modules. 850/1310/1550/1625 laser modules.
• GN Nettest Fiber optic & Cat5e structured network cable splicing and repair, Routers, Switches, Modems Installation, configuration, and maintenance. Full line-rate traffic generation and shaping for 10/100/1000 BASE-T, 1000 BASE-SX, 1000, BASE-LX and 1000 BASE-EX networks.
• Managing various WDM, CWDM, DWDM, and ADM fiber projects placing long haul and metro systems, including FTTx.
• Corning, CommScope, Lucent, Alcatel, Drakar, AT&T fiber - dry and wet fiber installation.
• Fiber optic ring throughout Connecticut, Massachusetts, and New York.
• ALCATEL SDH Fiber OADM switch 1664 SM, 1651SM, 1661 SMC test, troubleshooting and connection to CIENA DWDM Long Haul Fiber Switch.
• MetroCast - new head-end systems built in Montville, CT area (including East Lyme & Waterford), totaling 600 miles of new fiber.
• Trinidad Tobago - fiber infrastructure, head-end and installation of 22 S/A nodes spliced in, balanced and activated, full construction of, including setting of poles, aerial construction, splicing of fiber both field and hub, and Satellite build and alignments thereof, and head-end build of all electronics to perform to standards for client
• Comcast in CT - new Head-end systems built in Wallingford, Branford expansion to Madison, and Guilford
LIGHTLINKPLUS, INC. – Fiber Optic Specialist, January 1999 – January 2002
• Comcast Fiber – splicing new Head-end systems and field infrastructures in Connecticut for: o Branford, CT and area (including East Haven, North Branford, Wallingford, and North Haven). 800 miles new fiber
o Bolton, CT and area (including Ellington, Tolland, Vernon, Andover, Hebron, and Marlborough). 600 miles new fiber.
o Little Rock, AR and area (including Sherwood, Cammack Village, College Station and Sweet Home). 1100 miles new fiber.
• Adelphia Fiber – splicing new Head-end systems and field infrastructures in Connecticut for: o Norwich, CT and area (including Bozrah, Norwich, Lisbon, Sprague, and Franklin). 450 miles new fiber.
o East Haddam, CT and area (including Salem, Lyme, and Old Lyme). 650 miles new fiber.
• Time Warner Cable Fiber – splicing new head-end system and field infrastructure for Minneapolis/St. Paul, MN. 925 miles new fiber.
EXCALIBUR CABLE AND SATELLITE – Satellite Technician, January 1997 – January 1999
• Installation of satellite equipment, verification and bonding, quality control.
• Satellite Licensed for K, Ka, C, and Ku band. Both Single and multi LNB dish applications, including Rx and Tx(send/receive) signals
• Broadband Internet Access over Satellite
• Commissioning and repair on various platforms and networks, Intelsat, PanAm Sat, NSS, HughesNet, Wyldblue
• Microwave installation for communication purposes, line of sight
• Trained others in various systems across the country in proper protocols, installations, and quality controls, in Hillsboro, Tyler, Waco, Texas, Minneapolis/St Paul, Minnesota, Baltimore, Maryland and Roanoke, Virginia
Certifications
• Certified to work on military installations
• Fujikura- 30S, 30R, 40S, 50S, 50R, 60S/R, 70S/R operations
• Siecor- Fiber Optic School splicing and fundamentals (1999)
• Corning- Fiber Optic Installation, Testing and Design
• CommScope - Fiber Optic Installation, Testing and Design
• Raychem/Tyco- Enclosure certification FOSC 200/400/450/650, both shrink and gel enclosures, certs received 1999, 2003, 2006, 2009
• PLP Enclosure certificate, 3m Enclosure certificate
• AT&T LightGuide Enclosure
• Corning Enclosure certificate for both Aerial and in FTTH Enclosures
• GN Netest/Anritsu- 4000i/5000i OTDR and TDR
• EXFO: 740C xWDM OTDR
• TekTronics- TekRanger OTDRs and TDRs
• Wavetech- CLI-950/1450/1750 forward and reverse, balance
• JDSU/Wavetech: DSAM 2500 DOCSYS 3.1
• Scientific Atlanta- Nodes 6900, 6920, 6940, 6944 from 550 MHz-1 gig systems, testing and troubleshooting, balancing
• Aurura: 1 gig Node systems, testing and troubleshooting, balancing and VHub systems.
• Gain maker systems- testing and troubleshooting, balancing, amplification, and power insertion, testing and troubleshooting, balancing
• Harmonic- Node Systems, testing and troubleshooting, balancing
• Cisco Router- ASR 9000 systems
• Underground layout and design & locator certification
• Agilent- Leak test, and signal generator per specifications of customer
• ADC- Alpha power cell installation and remote maintenance for power back-up
• Confined Space Certification- O2 Sensor, Emergency Evacuation, and Training Certification, Groton Sub base Certified
• D.O.T.- Traffic Detail Coordination
• AMTRAK and CTS Railway Safety License
• CCure 9000 certification (2021)
• OSHA 30
• CPR/First Aid certifications
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