Sales Associate Desk Technician
Resume:
Kyle Purchase
***** ******** *** ******, ** *****
*************@*****.***
Professional Summary
●Resourceful and energetic Information Assurance & Cyber Defense graduate looking to join an innovative professional cyber security team focused on protecting the larger organization from growing threats while providing solutions-based training to keep in front of ever-changing demands.
● Presently working in an entry-level customer help desk role but looking to find a position in line with cyber security experience and education to fuel my professional growth and goals in this demanding and challenging field which requires constant attention and reinvention.
Education
Bachelor’s Degree in Information Assurance & Cyber Defense – Eastern Michigan University, Ypsilanti, MI, May 2021
Coursework in Computer Science – University of Michigan, Dearborn, MI, 2017
Coursework in Cisco Certificate Program – Schoolcraft College, Livonia, MI, 2017
Skills
●Key Leadership Competencies: Customer Relations Management • Customer Service • Persuasive Negotiation • Technical Proficiencies • Client Needs Assessment • Account Management • Project Completion • Consultative Sales • Written and Verbal Communication Skills • Communication Initiatives • Telephone and Email Support
●Resourceful and diligent IT professional offering skills in technical support, software troubleshooting, and installation with a keen eye on the latest developments in technology and current software to assist end users efficiently.
●Adept at providing top notch customer service and support on website content and basic technical issues and performing troubleshooting through diagnostic techniques and pertinent questions.
●Able to determine the best solution based on the issue, effectively walking the user through the problem-solving process, and suggesting improvements on procedures.
●Fluent in computer and web navigation and well-versed in setting up multimedia screens and equipment for enlarged display and presentations.
●Quickly learn and master new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies.
Software Experience
●Microsoft Office Suite – Experienced in using Microsoft office 365
●Linux (Ubuntu/Centos/Kali) – Some experience with setting up and using Linux systems
●AWS – Some experience in using AWS in setting up data buckets and servers
●Azure – Experience with using Intune and Azure AD
●Python – Some college knowledge of python coding
●Windows AD – Experienced with using Windows AD in current company
●Wireshark – Experienced in capturing and analyzing data from network captures
●VMware – Experienced with running and setting up multiple OS’s inside of VMWare
Relevant Work Experience
Hegira Health: Livonia, MI June 2021 – Present
IT Help Desk Technician
●Responsible for supporting IT systems within multi-location company.
●Manages and oversees ticketing system and helpdesk phone support.
●Experience with: Windows AD, Azure AD, Security Systems, Phone Systems and new equipment imaging and deployment.
●Able to quickly assess situations and identify fastest ways to resolve problems.
●Worked in an environment of merging another company.
Sherwin Williams: Plymouth, MI June 2015 – May 2021
Sales Associate
●Responsible for identifying and responding to customer needs in a highly competitive and challenging consumer environment.
●Appointed working manager as needed and responsible for store openings/closing cash reconciliation and banking transactions.
ccna
csec
comptia +
comptia security+
cissp
cisa
cism
ceh
gsec
sscp
casp
ghic
oscp
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