Service Representative Desk Technician
Resume:
Katie Volson
**** **** ****** **** **** Apt.****
Irving, Texas 75038
*************@*****.***
To get a job in the help desk field or customer service
Work Experience
IT Help Desk technician
Prosphere Tek
Bossier City, Louisiana
October 2019- October 2021
Worked for the VA Enterprise Service Desk
●Helped employees get into their computers onsite and remotely.
●Helped employees fix computer issues
●Helped fix things in Active Directory
●Order and send equipment to different VAs.
●Helped remote workers set up their computers and get into their desktop, find apps.
●Helped with TMS and LinkedIn
Customer service representative
Teleperformance
Shreveport, LA
May 2013 - March 2017
●Helped clients with fixing phones and laptops while working for Sprint.
●Helped clients with health care issues while working for Molina Healthcare.
●Helped military families with banking issues with AAES.
Education
BS computer Networking emphasis in information systems security
Steven Henager College
Salt Lake City, Utah
August 2015 - June 2018
AS Business
Louisiana Technical College
Shreveport, LA
August 2006- May 2008
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