Norma Tingle

adww23@r.postjobfree.com

415-***-****

Summary

Highly accomplished infrastructure Project Manager with more than 15 years’ experience working in cross-functional environments for multiple customers. Demonstrated success in all infrastructure related projects.

Skills

●Data Center Consolidation & Closures

●Infrastructure and facilities

●Office moves/relocations.

●Disaster Recovery Solution

●Customer Engagements

●Vendor Selection & Management

●Infrastructure Monitoring Access & Security Capacity Planning

●Resource Allocation Business

●Hardware & Software Configuration

●Consolidation Application and Hosted Azure Cloud Environments

●Managing multiple projects simultaneously

●Ability to work with engineers directly.

●Process improvement

●Customer relationship management

●Multi-unit operation management

●Inventory and Order management

●Budget (estimates, opex, capex, forecasting)

●Cloud, SaaS

●Analytical Problem solving

●PowerPoint, Microsoft Project, Salesforce, SharePoint, ServiceNow

Ability to create a day-to-day schedule with individual goals

Professional Experience:

Clients

Dell to 11/2009 - 04/2023 – Infrastructure Project Manager

●Managed cloud, network, security, and data center Projects.

●Migrate customer environments to Azure cloud including mapping current infrastructure to an equivalent Azure instance i.e., CPU’s, disk size and storage.

●Validating, network requirements, computing for Azure Cloud.

●Facility moves 1000 people from 4 buildings to the newly constructed building with network upgrade.

●Created and managed the resource project activity schedule for the 40+ team members.

●Perform risk assessments and define potential issues within the project scope and action plan.

●Facilitate the execution of the installation, migration and decommission phases of refresh devices with the customers 75 regional data centers.

●Develop, publish, and present reports to Executive Leadership showing project successes and areas for improvement using a plethora of desktop and database applications.

●Host daily internal and director level customer meetings to maintain project momentum and identify opportunities to improve project efficiencies and ensure high customer satisfaction.

Dell to 11/2009 - 12/2021 – Data Center Relocation Project Manager

●Client facing Project manager accountable for the server relocation.

●Determine the correct number of technicians and the appropriate skill sets required to successfully execute the project within the client’s time constraints.

●Implement and be accountable for the entire server relocation project.

●Manage extensive data center relocations, up to 10,000 devices and multiple connections.

Ross – Data Center Decommission Project Manager

●Delivered a clear, comprehensive strategic plan detailing requirements, scope, dependencies, and execution planning for decommissioning, hardware shutdown, and final deposition of the Dallas Data Center.

●Conducted and verified a thorough inventory of all physical and virtual hardware, network, storage, and tape backup equipment - including identifying dependencies and necessary actions to prevent production outages.

●Met exacting client specifications for data erasure prior to recycling by developing a clear-cut plan for hardware and backup tape cleaning.

●Developed an extensive logistics plan governing transport of repurposed hardware to its destination.

●Led cross-functional technology teams to migrate individual employee files from NetApp to Microsoft OneDrive.

●Integrated Confidential third-party services into operational support plans.

Wide Orbit – Infrastructure Project Manager

●Managed complex infrastructure relocation and decommissioning projects for a Confidential, a leading provider of technology solutions for the mortgage servicing industry.

●Moved 3 data centers to new co-location facilities and decommission them after the move, collaborated with team members to transition more than 50 applications and 500 TB of data, and ensured the team’s adherence to strict budgeting and scheduling parameters.

●Provided comprehensive project management across 4 sites in the USA and 2 sites in India and managed 10 infrastructure personnel with skills in Linux/Unix, storage, networking, and Windows.

●Hardware buildouts and datacenter updates (power, racks, circuits, switches)

●Project managed the buildout of disaster recovery and DR failover testing of several external client

UCSF Benioff Children’s Hospital - Data Center Project Manager

●Oversaw the data center migration timeline for multiple lines of business successfully coordinating new seed equipment, physical and logical moves requiring careful planning of available hardware resources, data replication times, and move logistics to minimize risk and down times.

●Software Integration management

●Change management and communications.

●Vendor management

●Facility moves and buildouts.

●Project Managed all IT HIS infrastructure projects for a new construction and merger and acquisition hospital project environment including DAS, Wireless, VOIP, IDF/MDF, Network Integration, Software integration, AV, Storage (EMC, NETAPP) DR, EPIC

Yelp – Infrastructure Project Manager

●Software and telephony integration from M&A.

●Vendor management

●Opening of new buildings, facility build outs.

●Update network, order circuits, cabling, IDF/MDF, application migrations, audio and video, physical security

●Infrastructure projects – Networks, storage, upgrades, hw/sw, maintenance schedule, vendor negotiations, security, monitoring, storage (EMC, Netapp), cloud

WellStar - Infrastructure Project Manager

●Facilities buildouts and relocation

●Vendor management

●Managed 5 Project Managers and various technical staff

AT&T May 2000 to May 2009

PMO Director

●ERNST & YOUNG (Telecom) August 1995 to April 2000

Director Consultant/ Senior IT Project Manager

●Certifications

IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management, 2006

Project Management Professional (PMP), Certified through Project Management Institute (PMI), 2003

Education

University of Phoenix

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