Operations Manager Customer Service
Resume:
Linda C. Murray
**Lawndale Read
Tyngshoro, MA **879
******@*******.***
Objective
To assist companies in complying with all stale and Federal Regulations while providing risk assessment To further assist companies in assuring that only the highest standards of conduct are fostered within ttheir company.
To underwrite mortgage loans (Conventional and FHA) while promoting customer service excellence by representing only the highest level of ethical conduct
E!xpenence
1/2005-prasent New England Regional Mortgage Salem, NH
Business Development Manager
•Underwrite as required. DE Q086
•Develop and implement all compliance and quality control
•Locate and secure new and Products
•Recruit hire and oversee new employees
•Assist the President in all matters relating to the operation of the company
2001-2005 Wells Fargo Home Loan Danvers, MA
Production Operations Manager/Site Leader
•Managed the day-to-day operation from origination to lender placement
Managed 200 operations employees (Processors/Underwriters/Closers/Support staff) in New England.
•Review and train underwriters and processors
•Managed all hiring, training and retention of this site.
1992-2001 New England Regional Mortgage Salem, NH
Operations Manager
•Managed all day-to-day operation.
•Managed risk through quality underwriting review.
.Affiliations MA, NH. RI and CT Mortgage Association, NAMB, MMBA, HUD DE
Underwriter (QO86)
References available upon request
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