Service Representative Customer

DANYELL FREEMAN

***-510-***-****

*****************@*****.***

My goal is to become associated with a company where I can utilize my skills and gain

further experience while enhancing the company’s productivity and reputation

SKILLS

+ Customer Service Skills * Objectivity

* Written and Verbal Communication * Dependability

+ Following Complex Instructions * Manage Multiple Tasks

* Interpersonal Skills

EXPERIENCE

JUNE 2014 ~ SEPTEMBER 2017

SECUIRTY GUARD, 4 ED

* Customer Service

+ Efficient written communication skills

* Secures premises and personnel by patrolling property

* monitoring surveillance equipment; inspecting buildings, equipment, and access

points; permitting entry

* Respond to emergencies to provide necessary assistance to employees and

customers

+ Contributes to team effort by accomplishing related results as needed,

JANUARY 2018 - FEBRUARY 2019

CUSTOMER SERVICE REPRESENTATIVE, ALLIANCE WORKNET

+ Identified, researched and resolved customer's issues using Facets

+ Transferred customer's calls to appropriate staff

+ Received callers providing exceptional listening skills to determine the nature of

their call in order to Clearly and precisely address their inquiries in a professiona

manner

+ Created customer satisfaction survey utilizing Microsof Word to drastically reduce

potential problems:

+ Completed call logs and reports

+ Demonstrated a strong record of accomplishment for working collaboratively on

cross-functional and cross-culture teams

Contact this candidate