Support Agent Data Entry
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Daphne Tubbs
Vacaville, CA *****
********@*****.***
Authorized to work in the US for any employer
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Work Experience
Administrative Assistant
Rolling Hills Memorial Park - Richmond, CA
July 2021 to February 2023
Develop and maintain a filing system
Order o!ce supplies
Provide general support to visitors
Other general clerical duties as assigned
Answer incoming calls and make outgoing calls
Track information/locations
Process contracts
Call Center Customer Support Agent - Temp
Call Center Customer Support Agent - Temp
Transcosmos - Temporary Assignment - Sacramento
County, CA
June 2020 to July 2021
Inbound call center, we have customer with any and all questions about there auto trackers on there vehicles. Answer questions about how the Tracker works, when will there units be delivered to them, making appointments for installation of there units. If the customer is experiencing trouble with there auto trackers, troubleshooting may be needed. If the troubleshooting does work, the customer would be transferred to repair department. This was a paperless environment.
Receptionist
Ramona Miracle Touch Salon - Fairfield, CA
April 2017 to August 2020
Greets clients, perform inventory and schedule
appointment. O!ering solutions to any hair concerns. Pay attention to the Details and customer needs. Provide great customer service to all salon clients. Run errands if needed. Part-time position.
Customer Service Rep
GE Long-term Insurance - San Rafael, CA
February 2007 to August 2014
Answer calls from customers calling into a call center. Assist customer with inquiries, complaint or problems about their long-term care policy. Update policies and cancel policy. Process payment sent in for payment for policies.
Education
Education
Associate of Arts in Human Services
Kaplan University - Orlando, FL
2014
Skills
Do you have any of these top skills
employers are looking for?
O!ce experience
O!ce management
Front desk
Multi-line phone systems
Calendar management
Data entry
Phone etiquette
Organizational skills
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Microsoft O!ce, Ms word,MsExcel and Google Doc
Microsoft O!ce, Ms word,MsExcel and Google Doc
Clerical Experience
Google Docs
Typing
CPI
-
Less Document than 1 review year
-
10+ Autism years Experience
Home Care
Certifications / Licenses
First Aid Certification
CPR Certification
Assessments
Data entry: Attention to detail - Proficient
December 2021
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Administrative assistant/receptionist - Proficient
December 2021
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