Krysta Covington

*** ****** **, ******** *****, VA, 23462, US 757-***-**** adwvrj@r.postjobfree.com Excellent track record of resolving issues, Customer obsession, and driving overall operational improvements. Apollo Audits

Excel

ICQA CDC

QC Quality Pod Process

ARS Engagement Audits

DPMO Check

HRR‘s

PEI

MS Office

Power Point

Guided Coaching

Outlook

Business Management - Associate of Applied Science 2008 Bryant & Stratton College Virginia Beach, VA

Business Management - BBA 2024

Old Dominion University Norfolk, VA

ICQA Problem Solver & Ambassador October, 2022 to Present Amazon ORF3 Suffolk, VA

Ambassador of ICQA PS in charge of training new AA for Problem Solve Assessed work performance through scheduled and impromptu evaluations. Investigated and conducted research in Damage reduction, Better product resolution, and Repair Solutions . Used Microsoft office and excel to collect, organize, and model data. Use Slack, Quip & Chime to effectively communicate with AA and managers Followed procedures in order to create and execute projects in collaboration with amnesty team . Looked at a variety of organizational systems in Amnesty, Damage-land, ISS to see if there were any issues with workflow, communication, or resource utilization.

With 3,000 Processed Damages over 2months time, 2,000 items were problem solved and return to stow.

$80,000 in damaged items were return to stow due to resolve and repair in the peak season . Increased customer satisfaction by resolving damages and preparing customer shipments Amazon paths : ICQA SBC, SRC, CC, Pick

Indirect paths : ICQA Problem Solve : CDC, Andons, Amnesty, Damage Resolution Seasonal Associate October, 2021 to December, 2021 DOR2 Amazon Norfolk, VA

Stow warehouse associate

Pick associate

Assisted with delivery center operations

Prepared inventory for delivery drivers

Store Manager August, 2018 to January, 2022

Sally Beauty Virginia Beach, VA

Manage point-of-sale systems, focusing on accuracy and efficiency. Generated repeat business through excellent customer service. Counted cash drawers and made bank deposits

Built a new store from the ground up by hiring and training a capable team. Increased sales by creating and analyzing weekly inventory reports. Meet or exceed store sales and profit targets by inspiring consumer loyalty. Published Author : LifeLine Defeating Depression and Suicide among Teens & Young Adults . Nationals Dean’s List

Alpha beta gramma honor society

Mental Health Certification

Jam Cleared

ARU Floor Blitz

VRC Operator

ARU- Pod QC Process

Professional Summary

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Education

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