Service Representative Data Entry

Angelina Arellano

El Paso, TX

Work Experience

Customer Service Representative

Avantive Solutions - El Paso, TX

November 2022 to Present

At Avantive solutions I work as a customer service representative. I handle concerns regarding t customers accounts, cards and other health insurance related concerns they may have.Durning my time here I have become one of the tope 10 agents in El Paso. I have also gained experience in training, floor walking and solving system issues. Lastly I've gained plenty of experience with CRM and MAX

Inbound Sales Representative

Teleperformance - El Paso, TX

April 2022 to November 2022

As inbound sales representative at teleperformance I work for general motors. I set up accounts for the customer and help them with any issues they may have, in addition I sell them auto insurance from a company know as OnStar. Our daily quota is 42.0% and I have no problem reaching that goal or out performing it.

Telemarketer

TLC & Associates - El Paso, TX

October 2021 to April 2022

As an agent at TLC I sell a streaming service to our existing spectrum costumers. I do so by using a combination of sells techniques such as probing questions, providing the customer details about the service, making sure to build repor with each customer, offering our best deals and of course making sure that the customer is satisfied. Throughout my time as agent I have risen to the company standards and have done my best become a high performing seller.

Data Entry

TLC & Associates - El Paso, TX

October 2021 to December 2021

Before working as a telemarketer for the same company I worked in data entry. I was responsible for converting existing spectrum customers accounts from an older system known as ICOMS to a newer system known as CSG. During that time I learned both systems very well and was able to convert accounts fairly easy and even navigate any issues I ran into on my own.

Education

High school diploma

Howard Payne University - El Paso, TX, US

August 2019 to June 2021

Skills

• Organizational skills (Less than 1 year)

• Event planning (Less than 1 year)

• Learning technology (3 years)

• Leadership (2 years)

• Communication skills (10+ years)

• Microsoft Word (3 years)

• Customer service (Less than 1 year)

• Telemarketing

• English

• Writing Skills

• Marketing

• Creative Writing

• Proofreading

• Social Media Management

• Microsoft Office

• Sales

• En

• Expert

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