Sales Associate Customer Service

Yolanda Fisher

205-***-**** ***********@*****.*** Atlanta, GA

EDUCATION

B.A., Political Science

Minor: Elementary Education Advanced Spanish Certificate

Northern Illinois University, Dekalb, IL (1986) Loop Community College, Chicago, IL (1986)

PROFESSIONAL CERTIFICATIONS/ AWARDS

Alabama State Insurance License School Administrator

Alabama Literacy Council Member Teacher of the Year – Birmingham & Chicago City Schools

QUALIFICATIONS

Several years of top, diversified experience (I.e.: Sales, marketing, management, product implementation, client relations, etc)

Top sales producer- consistently meeting exceeding team goals and productivity

Adept in working with a large and diverse clientele, and firmly committed to attaining the highest levels of client satisfaction, loyalty, and retention.

Well-versed in establishing and cultivating successful, long-term client and industry relationships.

Excellent organizational, communication, analytical, and people skills.

Thrives in a busy, fast-paced working environment.

WORK EXPERIENCE

Leasing Consultant 2022

The Abbey at Inverness, Birmingham, AL

Maintained professional communication with residents, applicants, and representatives of other companies.

Maximized occupancy through sales techniques and customer service.

Prepared, certified and maintained complete resident files and lease agreements in RealPage OneSite system.

Sales Associate 2021-2022

Belk Department Store, Birmingham, AL

Engaged with customers enthusiastically to drive sales.

Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.

Signed up 40% of assisted customers for company-branded credit cards.

Project Field Coordinator 2019 -2021

Walmart, Birmingham, AL

Ensure store compliance with operations processes and educating store associates on the remodel processes

Execute remodeling workflows by delegating remodel tasks and ensuring team deadlines are met

Relocate to various Walmart locations within the region to assist in remodeling processes

Provide operations team with timelines and expectations needed to complete projects

Makeup Counter Sales Associate 2015-2019

Walmart, Birmingham, AL

Showcase excellent customer service and maintain consistent clientele

Showcase new products and offer beauty consultations and suggestions to customers

Manage and maintain beauty department, including POS use to checkout customers

Lead Retail Buyer 2007-2015

Marshall Fields & Co., Chicago, IL

Responsible for attending Fashion Week in New York, NY and selecting new designs each season

Managed retail sales team, styled models during fashion shows, and performed inventory audits

Personal wardrobe consultant for HARPO Productions

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