Support Specialist Security Officer

C H A R L E S J A M E S

404-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Self-motivated, driven leader with operational and management experience in the construction and sales industry. Outstanding project delivery with a focus on delivering projects on-time, within budget, and to client satisfaction. An effective problem solver with the ability to drive and motivate teams to exceed results. SKILLS MATRIX

Expertise

Leadership & Team Building Construction Management Google Certified IT Support Specialist Safety & Compliance Management Microsoft Office Tools (PowerPoint, Word, Excel, Outlook) Vendor & Materials Management Supervision/Management Preventive Maintenance

Effective Communication Organizational & Time Management Quality Control Management Negotiating Skills

Daily Operations

PROFESSIONAL EXPERIENCE

Construction Field Manager- CFM, (Dec 2021- June 2022) SMS Assist

• Oversee and direct residential construction projects from conception to completion ensuring quality standards

• Plans ahead to prevent problems, resolve emerging ones and analyzes further to mitigate risks

• Reviews projects in-depth to schedule deliverables and estimate costs

• Coordinate and direct General Contractors and subcontractors, reviewing work progress daily

• Prepare internal and external reports pertaining to job status Manager/NRA Pistol Instructor, (March 2018-Dec 2021) Bull’s Eye Indoor Range & Gun Shop

• Establish processes to ensure effective operations of indoor range and firearm sales

• Responsible for staff development and retention.

• Responsible for ensuring all staff is trained, knowledgeable, and properly equipped to effectively execute gun laws and regulations for applicants and customers.

• Conduct regular budget and inventory assessment and review sales revenue.

• Decision-maker for product purchases to increase sales and revenue.

• Supervises and performs diagnostic and repair work on firearms and equipment.

• Manage all opening and closing procedures for the range as described in the range Standard Operating Procedures (SOP) and in compliance with posted general range rules.

• Inspects firearms for proper operation for safety of customers and staff.

• Adheres to all Department of State (DS) and Worldwide Protective Services (WPS) contract policies, procedures, regulations and standards, including Federal Law Enforcement Training Accreditation (FLETA) accreditation standards.

• Manage the process for all local city audits and inspections; and document and initiate corrective action on any deficiencies noted in inspections.

• Initiate, manage and monitor the status of new applicants for firearm purchase. ARMED SECURITY OFFICER, Sole Boutique (Aug 2014 – Mar 2018)

• Maintained a safe and secure environment for property and staff.

• Observed for signs of crime or disorder and investigated disturbances.

• Conducted periodic tours and patrols of the property.

• Monitored entrance and exits of customers.

• Monitored premises to prevent theft, violence, or infractions of rules.

• Preserved order for any disturbances to ensure customers had an enjoyable shopping experience.

• Reported all incidents or suspicious activities. LOCAL 6A-LABORER, Laborers International Union of North America (Jan 2002 – Mar 2013)

• Responsible for demolition to buildings and dismantling forms along with setup of pumps and hoses

• Responsible for erecting existing structures and concrete for new construction buildings.

• Responsible for mixing, grading, and pouring of concrete in appropriate quantities for existing frameworks.

• Responsible for removing projections from concrete using mechanized of hand and power tools and equipment.

• Managed the removal of debris and hazardous materials for bid ready construction work.

• Performed regular budget analysis for daily site work.

• Adhered to all safety procedures on the job site and reported all violations.

• Managed operations and repairs for hand and power tools and equipment.

• Managed a safe and clean job site by handling materials and storing them properly, picking up and removing all tools and equipment when not in use, and securing the job site daily.

• Trained, mentored, supervised less experienced laborers on job duties. EDUCATION & CERTIFICATIONS

• Technical Support Fundamentals Certificate Google- Coursera June 2022

• Associates Degree Cybersecurity Gwinnett Technical College, Lawrenceville, GA Planned Graduation December 2023

• Metropolitan College of New York, Brooklyn, NY

• South Shore High School, Brooklyn, NY

• Certified NRA Pistol Instructor ● Feb 2019

TRAINING

• Federal Firearm Licensed Dealer ● May 2021

• O.S.H.A 30 Construction Safety and Health Certified ● April 2022

• Site Safety Training Supervisor ● April 2022

• 4 Hour Supported Scaffold ● April 2022

(Résumé of Charles James) Page - 3 -

(Résumé of Charles James) Page - 4 -

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