Service Representative Personal Assistant
Resume:
Emory Morgan
Exceptionally Different
Palmetto, GA 30268
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
U-Haul - Atlanta, GA
January 2023 to Present
• Assist customers inside and outside U-Haul Center with U-Haul products & services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Set up client appointments
Executive Assistant/Operations Manager
HomeMe Agency - Atlanta, GA
January 2021 to Present
Organized and coordinated conferences and monthly meetings. Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. Created expense reports, budgets and filing systems for management team.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Prepared homes for client arrivals and administered rental properties. Managed residential properties and prepared homes for clients prior to arrival.
Coordinated residential property operations and prepared homes for clients.
Visited residential properties and prepared homes for clients' arrival. Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements. Led staff and vendors in providing high level of service for owner and guests.
Oversaw daily household activities for traveling clients. Used QuickBooks to produce monthly invoices, reports and other deliverables.
Wrote reports, executive summaries and newsletters. Worked with clients to effectively plan and coordinate logistics for special projects and events.
Shift Manager
KFC/TACO - Doraville, GA
August 2022 to January 2023
• Control profitability by following cash control/security procedures, maintaining property inventory levels, managing labor, reviewing financial reports, and taking appropriate actions.
• Recruit, interview and hire Team Members and Shift Managers.
• Coach and train all employees on operational excellence to ensure restaurant success.
• Complete inventory counts every other week.
• Ensure the restaurant is kept clean, and the team is providing an exceptional visit for the guests with friendliness and a quality product.
Restaurant Assistant Manager
Popeye's Restaurants - Smyrna, GA
October 2021 to October 2022
Trained and mentored new employees to maximize team performance. Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service. Recruited and interviewed candidates for management to evaluate
readiness and fit for position.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Managed schedules, accepted time off requests and found coverage for short shifts.
Tracked receipts, employee hours and inventory movements. Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Associate's degree in Personal Care Assistant
Independent Employer - Atlanta, GA
March 2015 to April 2020
Skills
• Project Coordination
• Personal Assistant Experience
• Presentation Skills
• Databases
• Event Planning
• Recruiting
• Interviewing
• Office Management
• Administrative Experience
• Management
• Account Management
• Payroll
• Mentoring
• Termination process
• Home care
• QuickBooks
• Human Resources
• Research
• Computer Networking
• Conflict Management
• Financial Report Writing
• Logistics
• Project Management
• Hospitality
• Food service
• Assistant Manager Experience
• Supervising Experience
Certifications and Licenses
Food Handler Certification
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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