Customer Support Service

JOSE MARTINEZ

**** **** *****, **** ******, FLORIDA 34982 n 561-***-**** - **********@*****.***

Skilled Parts Professional offering 30 years of related experience with excellent LISTENING and PROBLEM SOLVING abilities. Positive and upbeat team player with uency in ENGLISH and SPANISH. Experienced with both retail and wholesale customers and able to provide knowledgeable assistance to dealer technicians. Independently helping customers orders and coordinate installation/delivery of parts. n Customer relations

n Technician support

n Bi-lingual - SPANISH / ENGLISH

n Extermely organized

n Positive-Self-motivated

n REYNOLDS, CDK, SNAP-ON CATALOGS

Parts Professional

Parts Specialist-Advisor

CHAMPION PORSCHE / AUDI - Pompano Beach, FL

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Basically the same as LEXUS of PALM BEACH

Basically the same as LEXUS of PALM BEACH

Al Hendrickson, Earl Stewart, Bev Smith, Mike Erdman, TOYOTA - FLORIDA Associate of Science: Economics / Psychology

ST. PETERS COLLEGE - Jersey City, NJ

Parts Counterman

n XENTRY CDK MB USA PARAGON

Mercedes Benz of Palm Beach - West Palm Beach, FL 06/2019 - 04/2020 05/1983 - 12/2000

01/2001 - 12/2010

n Worked with wholesale shops, dealer technicians to properly order and sell the required parts. n Met customer needs by looking up parts by vin# numbers to identify the correct parts/accessories n Completed all sales and service documentation for customer and business records and provided receipts of purchase.

n Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

n Handled all customer service issues quickly to maintain high satisfaction levels. n Responded to customer requests via telephone and email and ef ciently answered questions and inquiries.

Lexus of Palm Beach - West Palm Beach, FL 04/2011 - 02/2019

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