Service Representative Package Handler
Resume:
Kentavia Jackson
Forney, TX *****
*****************@*****.***
Hello my name is Kentavia Jackson and I am a driven, hardworking,committed individual which, therefore will mold me into a honorable employee.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Continuum Global Solutions - Dallas, TX
November 2021 to Present
Working as a customer service representative for Verizon wireless requires me to satisfy and successfully troubleshoot any issues customers have with their cellular device. I am responsible for helping my customers feel as if Verizon has never let them down, and I do so by providing great customer service, active listening and creating a solution to getting their issue solved. Package Handler
FedEx - Hutchins, TX
March 2021 to July 2021
Load trailers with customers packages,sort and load different packages,and carefully pack and load packages inside of trailer. compiles, scans, seals and loads various packages before they're delivered. My job duties consisted of placing items into packages, confirming packaging labels and lifting and loading heavy packages into trucks.
Warehouse Associate
Altium Packaging - Dallas, TX
September 2019 to March 2021
This job required basic skills of packing and sorting boxes and containers, and basic cleaning after work load is complete.
Customer Service Agent
EOS-CCA - Dallas, TX
November 2018 to August 2019
Provide excellent customer service, perform credit card transactions, and answer phones. Maintained the office settings, in charge of customer information, specialized in all debts relating to healthcare, including hospitalizations, surgeries and routine checkups, working directly for the healthcare provider that issued the services rendered on the bill, notes the payment agreement was made and passed it on to the supervisor.
Cashier
Tom Thumb/Safeway - Dallas, TX
June 2016 to September 2018
Scan customers items,help with customer support,and cleaning the store.Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed.
Education
High school diploma
El Centro College - Dallas, TX
August 2019 to Present
Skills
• Food Service
• Food Preparation
• Communications
• Customer Service
• Cash Handling
• Cashiering
• Packaging
• Food Safety
• Packaging
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