Service Representative Data Entry

Louis T. Bako

* ********** *****

Worcester, MA

Phone: 781-***-****

Email: *******@*****.***

Experience

Education

Skills and Awards

Energy Data Analyst

BJ’s Wholesale Club

Westborough, MA

November 2003-Current

Primary Responsibilities include: Data Entry of all utility bills for over 200 club locations. Utility company account management for all clubs including, setting up new accounts and investigating invoices. Running monthly reports to track usage trends. Assist in lighting 7 HVAC controls using EMS. Adjust store lighting schedules for holidays, special events and store functions. Assign work orders for lighting maintenance. Troubleshoot lighting and HVAC programming issues with vendors. Approve, retrieve and run reports on lighting & HVAC invoices.

Customer Service Representative

Private Health Care Systems

Waltham, MA

January 2001-November 2003

Primary Responsibilities included: Answering phones and returning patient calls. Identifying patient needs. Assisted patients find a doctor in their healthcare plan. Assisted hospitals by entering patient information prior to procedures. Explaining insurance benefits to patients.

High School Diploma

Waltham High School

Waltham, MA

Massachusetts Bay Community College

Major: Accounting

Attended: 1996-1998

Proficient in Microsoft Office Suite including: Word, Excel, PowerPoint and Outlook.

Proficient in Energy Cap Software

Proficient EMS Comtrol and Danfoss(Silver Certified)

Proficient using Work Oasis for executing Work Orders

Awarded for exemplary teamwork

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