Security Officer Customer Service
Resume:
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CONTACT
Savage, MN *****
*******@*****.***
SKILLS
Vendor / Stakeholder Communication
Project Team Coordination
Business Development Support
Customer Service
Technology Implementation
Operational Efficiency
Training Material Development
Service Contract Procurement
Contract Management
Information Technology
Computer Science
Key Performance Indicators (KPI)
CERTIFICATIONS
Healthcare Big Data Analytics Training - 2017
Six-Sigma Green Belt Training - 2017
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 5-year record of building positive relationships with internal and external stakeholders.
WORK HISTORY
January 2020 - Current
Lead Security Officer Intercon Security
Analyzed and investigated incidents alongside functional management and security supervisors.
Developed improved training methods with focus on public safety and officer awareness.
Drafted security operating procedures and training materials for human resources department.
Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
February 2018 - December 2019
Safety and IT Manager Five Star Trucking, Savage, MN
Administrator and operations specialist of the Enterprise Resource Planning System (ERP), customized database(s), sales, and brokerage systems responsible for developing, implementing, reviewing, and updating IT strategies, policies, and procedures.
Managed / coordinated inventory project (hardware, software, network, license and various) asset management, asset tracking and loss prevention / recovery; Recommended solutions that lead the recovery of $500,000 worth of assets.
Developed digital phone systems to manage on and off site personnel with VMware, LAN / WAN networks, PBX and call tree systems.
Maintained 24/7 operational efficiency of all company information technology and business products in a growing environment. Accountable for company equipment.
August 2018 - December 2018
General Manager Matt's Moving
Trained employees in most current regulations and company standards in effort to prevent mishaps and promote overall safety.
Managed project workload and timelines by interpreting data and analyzing results accordingly, delegating .
Developed clear and concise technical documentation for business lines and leaders to understand results and make analytical decisions effectively.
Reduced annual insurance costs by 5% by presenting safety matrixes and forecasted action plan.
January 2015 - January 2018
Safety & IT /Security Manager Nexus Trucking, Savage, MN
Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
Supervised risk management, loss prevention and safety operations for 70+ Owner Operators & Staff to decrease incidents of theft, waste and abuse.
July 2012 - January 2015
Information Technology Manager Minnesota Medical Specialists
Reviewed and assessed Planning, implementation, testing and deployment needs to identify project requirements and costs.
Developed technical documentation, set specifications and client facing material.
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Researched and recommended innovative and automated approaches to routine tasks that lead to increase company revenue by 11% within 6 months of implementation.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
EDUCATION
December 2018
Bachelor of Science Interdisciplinary Studies
Minnesota State University - Mankato, Mankato, MN
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DOMINIC MACHT
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