Deborah A. Macauley

Columbia, MD 240-***-****

adwvgo@r.postjobfree.com

Summary

An Implementation and Configuration Specialist for pharmaceutical and medical devices with five years of experience in providing customer-focused service to clients in collaboration with healthcare staff. I am a reliable team player who is highly productive and adaptive in a fast-paced environment with a unique ability to provide and maintain accurate data entry and proper documentation. I possess exceptional team building strength and a forward-thinking mindset.

Education

South University Georgia University of Calabar Calabar, Nigeria

August 2011 September 2006

Associate of Art in Healthcare Management Bachelor of Science in Business Administration

Professional Development

Certified Pharmacy Technician Montgomery College Silver Spring, MD 2009

Registered, Maryland State Board of Pharmacy 2009

Certified National Pharmaceutical Representative Certificate Hartford Community College 2016

Skills

Attention to detail, prescription verification, strong customer service, knowledge of federal and state pharmacy law, dosing and dispensing, medical and pharmaceutical technology, data entry, pharmaceutical sales representative, VMware, Sap, and Sharepoint, Microsoft Office, Excel, Powerpoint, IV and chemotherapy compounding, billing and insurance

Professional History

Peraton, Research Analyst (Security)

May 2022 – Present Baltimore, MD

Analyzed to make a determination on specific alerts

Trained and mentored team members once a case type was mastered

Hosted a POD of approximately 8-10 people on a rotational basis and assigned other tasks such as technical writing, reporting, and metrics

Becton and Dickinson (BD), Medical Spec 2 Service Implementation

November 2018 – September 2021

Speaking with eligible members on the phone to schedule appointments for all pharmaceutical programs

Placing reminder calls and explaining what the customer can expect during their meeting with the pharmacist

Providing information to qualified members about plan services and potential benefit, directing them to resources

Washington Adventist Hospital, Pharmacy Technician

September 2011 – Present

Refilled prescriptions and conducted medication updates as requested by physicians

Entered data into electronic files; count pills, tablets, capsules and other medications; dispense prescriptions including compounding and mixing suspensions.

Monitored and maintained stock levels to ensure availability of medication inventory for daily dispensing, filled floor stock requests, refilled code trays, anaesthesia trays and other specialty trays supplied by the pharmacy; prepared IVs, Extempos and other stock liquids.

General Healthcare Resources, Pharmacy Technician

February 2008 – May 2010

Acted as a liaison between pharmacists, doctors, and medical team

Provided exceptional customer service, delivering and refilling prescriptions in a timely manner

Contact this candidate