It Support Help Desk

Jaden Villegas

Hampstead, NC – 540-***-**** – *********@*****.***

Summary

A fast-learning and highly adaptable IT professional with over four years of experience in building and maintaining classified computer networks and data servers. Served in Marine Special Operations Command focusing on establishing and maintaining secure and reliable communications domestically and internationally. Key Skills:

Active TS/SCI security clearance

Experience working with network security technologies and protocols

Critical thinking and decision-making skills

Experience with Active Directory

Network Administration

Teamwork and collaboration

VMware experience

Experience in Cisco devices

Technical Troubleshooting

SharePoint experience

Experience

United States Marine Corps March 2018-Present

Special Operations Capability Specialist-Communications January 2019-Present

Provided excellent and consistent IT support as leader of the Service help desk closing over 250 service requests and issuing out over 100 Public Key Infrastructure (PKI) tokens giving users access to classified networks.

Successfully implemented network security measures and backup systems to ensure continuous uptime and protect against potential data loss or cyber-attacks.

Managed the transportation of over 7 million dollars’ worth of communications equipment compromised of encryption devices, data servers, routers, switches, and tactical radios, ensuring a timely return to two separate units in the Marine Special Operations Command.

Oversaw the configuration, maintenance, and security of all communication systems in the company while in hazardous conditions.

Assisted in developing and maintaining a disaster recovery plan and an excel document providing status updates for all communication devices to give the company commander full situation awareness, and ensuring the company had the procedures for protecting sensitive information in the case of an emergency

Oversaw the management and distribution of all cryptographic keys in the company.

Deployed and maintained virtual servers using VMware vSphere for a company of over 75 employees, ensuring efficient and reliable access to mission essential applications.

Education and Training

Bachelor of Science, Cybersecurity and Information Assurance (BS), Western Governors University, Millcreek, UT, 45/122 semester hours completed

Marine Special Operations Network Operator course, Stone Bay, NC, May-July 2019

Certifications

Comptia A+

CompTIA Security +

Digital Data Protection

Networking with Windows Server 2016/2019

ITIL Foundation, IT Service management

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