Center Agent Customer Support
Resume:
Work History
Education
Shara
Zuluaga
Contact
Address
Katy, TX 77494
Phone
*************@*****.***
Skills
Prioritizing calls
Active Listening
Customer support
Problem-solving skills
Verbal and written
communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dispatch Coordinator
J Car Trucking, Katy, Texas
Responded to high volume of phone and email
requests to provide logistics information.
Received new orders, prepared documentation,
and assigned personnel.
Communicated with customers to provide delivery
updates and resolution.
Coordinated with drivers to facilitate efficient
delivery routes and timely deliveries.
2020-03 -
Current
Call Center Agent
311 New York, NY
Responded to customer calls and emails to answer
questions about products and services.
Addressed customer account discrepancies and
concerns.
Analyzed and escalated complaints, issues and
grievances to designated departments for
investigation and response.
Adhered to company policies and scripts to
consistently achieve call-time and quality standards. 2018-01 -
2020-02
2018-03 - Bergen Community College - Paramus, NJ
2018-05
Contact this candidate