Estate Appraiser Customer Support

Kristie Green

SALES & MARKETING EXPERT

Bradenton, FL 34211 863-***-**** *******.*****@*******.*** www.linkedin.com/in/kristie-green-26467b174/ SALES OPERATIONS CUSTOMER SUCCESS OPTIMIZING SALES STRATEGIES MARKETING OPERATIONS Certified Real Estate Appraiser Trainee and career Sales Specialist with ongoing training in Commercial Real Estate Operations and appraisal of a wide range of property types. 12+ years of experience partnering with diverse internal teams to optimize processes and procedures that facilitate growth in sales operations, lead generation, and customer success. Excels at exceeding sales objectives, crafting lasting relationships with customers, meeting aggressive deadlines, and optimizing sales strategies and execution plans. Known for conducting self-guided research into market and sales trends to inform key decisions that optimize the account management process. Additionally maintains expertise in billing and other administrative operations that allows for a total understanding of both sides of sales operations. Seeking to acquire a senior sales position with room for growth and chances to improve sales team strategies & performance.

AREAS OF EXPERTISE

Professional Skills

Sales & Marketing Skills Process Engineering Process Improvements Management Leadership Analytical Skills Marketing Campaigns Client Engagement Customer Service Customer Success Time-Sensitive Project Management Deadline Compliance Billing & Budgeting Positive Customer Interactions Lead Generation Scheduling & Conversions Process Optimizations Customer Relationship Management (CRM) Cross-Functional Collaborations Market Research & Sales Trends Commercial Real Estate Operations Real Estate Appraisals Real Estate Operations & Priorities Strong Analytical Skills Critical Thinking Skills Complex Problem-Solving Strong Communication Skills Time-Management Multi-Tasking & Organization Detail-Oriented PROFESSIONAL EXPERIENCE

Meridian Appraisal Group, Inc Seminole County, FL 02/2022 – Present Certified Real Estate Appraiser Trainee

Acquired 63+ hours of professional development across residential real estate courses, sales, and training on appraisal regulations.

Participated in on-the-job training in appraisal standards and real estate sales across industrial, retail, commercial, and multi- family residential properties while also learning the ins-and-outs of the administrative side of the real estate process.

Attained considerable experience managing various aspects of the commercial real estate process, ranging from appraisals to shadowing on real estate sales and listening in on meetings regarding real estate priorities and goals. Charter Communications (Spectrum/Brighthouse) Bradenton, FL 08/2015 – 02/2022 Residential Sales, Customer Relations & Billing Support

Proven Customer Success expert known for improving the customer experience at this public communications and entertainment brand across a line of TV, Internet, Voice, and Mobile services with 30M+ customers across the United States.

Hand-picked to revitalize unresolved billing issues, provide engaging customer service, and serve as a primary point of contact in charge of helping teams generate sales leads and schedule appointments for leads converted into customers.

Interfaced directly with customer, providing phone-based account and payment support as a part of new customer billing maintenance, activations, and packaging upgrades while providing a world-class customer experience.

Excelled at management of claims, scrutinizing them for accuracy and veracity before compiling comprehensive reports and submitting them to relevant insurance partners for evaluation with recommendations backed by industry knowledge

Orchestrated implementation of new processes and procedures that greatly optimized sales processing and reduced average impact on customer dissatisfaction and customer retention rates. Veterinary Healthcare & Wellness Center Bradenton, FL 2010 – 2015 Sales & Marketing Coordinator

Supported sales & marketing operations for this well-known veterinary client and wellness center in Florida, supporting their broad customer base from among multiple regions. Hired to develop robust marketing strategy with expanding duties due to performance.

Partnered with key company representatives and leaders to produce and distribute sales leads and convert them into appointments.

Expertly built, managed, and crafted marketing and lead sourcing campaigns based on thorough market research into related trends.

Demonstrated an expertise for self-direction in leadership, personally identifying and prioritizing revitalization of underperforming sales tactics, often utilizing innovative tools to facilitate product awareness and optimize sales lead generation strategies.

Additional Experience

Kathleen Animal Hospital Customer Support & Marketing Manager Bradenton, FL 2006 – 2010

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