Latoya Outlaw

Hopewell, VA *****

adwvau@r.postjobfree.com

+1-804-***-****

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Analytical, detail-oriented health care professional o ering over 10 years of success in roles as nurse aide and home health care aide.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Webhelp Payment Services - Hopewell, VA

May 2021 to May 2022

Customer Service Rep

Teleperformance - Richmond, VA

August 2016 to March 2021

Provide assistance for customers with special billing requests. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Nursing Aide, Brighter Living

SunFlower Garden - Hopewell, VA

June 2013 to February 2018

Provide patients or caregivers with assistance in locating health care resources. Schedule follow-up visits to monitor patients or evaluate health or illness care. Maintain departmental policies and procedures in areas such as safety and infection control. Advocate for accessible health care that minimizes environmental health risks. Picker/Packer

Standard Motors - Disputanta, VA

May 2010 to June 2013

Picking Orders to be shipped out

Working with scanner Gun

Packing small car parts

Work at a fast pace

Education

High school diploma

Skills

• Nurse

• Warehouse/Production Expert

• Aide

• Call Center

• Home Care

• Order Picking

• Patient Care

• Caregiving

• Hospitality

• Hoyer lift

• Windows

• Operating systems

• Customer support

• Technical support

• Mac OS

• iOS

• Hotel experience

• Filing

• Computer skills

Certifications and Licenses

CPR Certification

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