Collections Specialist Customer Service
Resume:
Valorie S. Jackson
Spring, TX 77388
SUMMARY OF QUALIFICATIONS:
Specializing in 20 years of credit and collections, in diverse business settings, ranging from Domestic and International Accounts Receivable. Customer Service experience extends beyond 35 years.
WORK EXPERIENCE:
RPS Group 04/19-Present
Credit Controller
Collect on past due account balances within Energy portfolio of a minimum of $10m.
Update contact information for customers within the Energy portfolio.
Complete process of setting up new clients using CreditSafe.
Facilitate weekly AR meetings.
Assist with compiling information for bi-weekly reporting.
Assist with identification and preparation of documentation for adjustments and write offs.
Forum Energy Technologies 11/13-03/19
Sr. Credit / Collection Analyst II
Responsible for Accounts Receivable portfolio of $20M.
Manage collections of past due invoices for production Equipment, Quadrant Valve and Actuators, and Cooper Valve divisions.
Work directly with sales in resolution of past due accounts.
Work with sales and other internal departments to manage billing disputes.
Responsible for interpreting financial statements, reviewing D&B and references to determine customer credit worthiness.
Manage all account reconciliation and detailed research on past due accounts and unapplied cash.
Communicate with management regarding account status reports and overall status of Accounts Receivable.
Negotiate alternative payment plans when needed.
Build strong customer relationships to assist in collections and future sales.
Dominion Charter, Ltd. 01/11-10/13
Client Relations Manager
Provide leadership by providing proficient training to new hires and current employees.
Maintain relationships with clients, vendors, and employees and exercise client retention.
Prepare training manuals and updates as business needs change while initiating team building techniques.
Monitor team’s performance by surveys, quality assurance and results of goal setting.
Page 2
Shell, ExxonMobil, Cameron Valves and Measurements, Tyco Thermal Controls 05/07-08/10
Sr. Credit Collection Analyst (Contract)
Responsible for quarterly due diligence and financial assessment of portfolio to keep aligned with industry trends through analysis of financial statements, Credit Risk Monitor, D&B, Experian, trade and bank references, and other sources with credit authority of up to $50k.
Collected and negotiated alternative payment plans within delegated limits on escalated accounts in U.S. and Canada.
Coordinated transition of 200 accounts from check payments to EFT reducing DSO by 20% in 60 days.
Restored delinquent accounts to current status by managing credit holds.
Prepared and updated account status reports for distribution to sales and upper management.
DHL 09/04-01/07
Global Credit and Collections Specialist
Developed, recommended, and implemented policies and procedures for evaluating new and existing and customer creditworthiness.
Coordinated with sales or other divisions in the resolution of billing disputes.
Made decisions regarding bad debt or customer goodwill write-offs.
Prepared and processed account adjustments.
Prepared and filed bankruptcy claim documents.
Rewarded as Top Producer.
EDUCATION:
Texas Licensing Company
Licensed Insurance Adjuster-All Lines (Remote Desk Adjuster Preferred)
June 2022
University of Phoenix
Business Management-Anticipated graduation 2023
Barbara Jordan H.S. for Careers
Graduated 1985
SYSTEMS USED:
SAP, Get Paid, Microsoft Word, Excel, PowerPoint 2010, Mas 200, Deltek
Contact this candidate