Customer Service Clinical Pharmacist

Maria Gubitose Dominick

Cell 732-***-****

Email adwv9k@r.postjobfree.com

Tampa, Florida 33647

Professional Profile

Pharmacist with 20 years of experience in pharmacy services including retail, mail order, and hospital.

Strong background in clinical pharmacology and patient medication therapy management.

Adept at filling prescriptions with accuracy and efficiency.

Possesses strong communication skills, consistently providing exceptional customer service.

Increased overall productivity by implementing processes that improved workflow and reduced errors.

Currently licensed in Florida and Pennsylvania

Licenses and Certifications

Registered Pharmacist, Florida State Board of Pharmacy, 2003

Registered Pharmacist, Pennsylvania Department of State Bureau of Professional

and Occupational Affairs, 1997

Immunizing Pharmacist, AphA/CDC, 2014

CPR Certified, AHA, 2014

Experience

Clinical Pharmacist

CVS Caremark Prior Authorizations November 2021-May 2022, September 2022-April 2023

- Collaborated with the CRU Technician to process referrals, including answering clinical questions, collecting appropriate clinical/ medical data needed to perform clinical assessments, and reviews as per the health plan/employer agreed criteria within the designated service level agreements.

-Coordinated timely communication of case decisions to physician, health-plan/employer, patient, and other healthcare professionals following agreed-upon approval & denial management processes.

-Maintain professional and technical knowledge of drug and disease states for the Specialty Pharmacy programs administered within the Case Review Unit.

CVS Caremark COVID Vaccination Support, Tampa, FL December 2020-April 2021

Registered Pharmacist

Review patient’s charts and performing medication reviews before vaccinating patients in LTCF and ALF’s.

Reconstitute vaccines.

Draw up vaccine doses.

Administer vaccines.

Aspen, Tampa, FL Aug 2019 – Present

Registered Pharmacist

Perform Comprehensive Medication Reviews and Targeted Medication Reviews.

Patient Consultation

Drug-Drug Interactions

Quality Assurance

OTC and Herbal Supplement Consultation

Walmart, Tampa, FL Jun 2013 – Sep 2018

Registered Pharmacist

Vast MTM experience with physician offices and patients.

Managed drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies.

Trained and guided several pharmacy technicians, improving overall performance by 25%.

Provided exceptional customer service that included additional information and education about medications resulting in 84% customer retention.

Mixed various pharmaceutical preparations according to written prescriptions.

WellCare, Tampa, FL Jan 2013 – Mar 2013

Temporary Pharmacist for Mail Order

Dispensed prescriptions with 10% accuracy and 35% more efficiency than other senior level pharmacists.

CVS, Tampa, FL Dec 2010 – May 2012

Part-time Floater Pharmacist

CVS/Caremark, Wilkes-Barre, PA May 2008 – Nov 2008

Register Pharmacist for Mail Order

Ensure the accuracy and completion of mail order prescription drugs.

Maintained a high worker

Medco Health Solutions, Tampa, FL Sep 2003 – Apr 2008

Registered Pharmacist for Mail Order

Ensure the accuracy and completion of drug prescriptions.

Have been fully trained in the following departments: Order Completion, Doctor Calls,

Protocol Resolutions, Drug Utilization Review, Seniors DUR, CII for all 50 states, and QRX.

Participated in the following conference call classes: Drug-Drug Interactions, Maximum

Daily Dose, and Therapeutic Duplications.

Accomplishments:

oSelected to become a trainer in 7 specialty departments.

oMaintained a high productivity rate (in the top 3 out of 120 pharmacists).

oMaintained excellent quality.

oRan turnaround reports accurately and efficiently.

oTrained fellow Pharmacists in several departments.

oPerformed Prior Authorization Requests.

Family Prescription Counter, Duryea, PA Mar 1998 – Jun 2003

Registered Pharmacist

Experience included overseeing pharmacy technicians and interns, ordering and inventorying controlled substances, ensuring the accuracy of dispensed prescriptions, consulting with Hospice nurses and physicians for optimizing drug treatment, filling unit doses for various assisted living facilities, compounding prescriptions,

and counseling patients.

General Hospital, Wilkes-Barre, PA Jun 1997 – Jan 1998

Staff Pharmacist

Completed drug prescriptions for hospital patients.

Prepared IV solutions.

Additional Skills

MTM Trained

Microsoft Office Suite ( Word, Outlook, Excel)

Database Management

HIPAA Trained

Knowledge of Medicare and Medicaid

Education

St. John's University, Jamaica, NY

B.S., Pharmacy 1997

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