Veronica Rivera
Seeking employment opportunities where I can apply my training,
leadership experiences and customer service skills in a challenging environment that will provide me with advancement opportunities. Crew Member
Trader Joe’s, Pembroke Pines, FL
AUGUST 2018 - DECEMBER 2022
● As a member of the crew, you do a little of everything- and handle a lot. From running the register, to stocking shelves to creating a beautiful display; all while making sure that every customer has a fun, friendly and informative shopping experience.
Receptionist
Best Smile Cosmetic Dentistry, Pines/Miramar, FL
JANUARY 2017 - JULY 2018
● Create, establish and manage internal office protocols and procedures to ensure office efficiency
● Hire and train new office staff to respond to patients’ needs and manage billing systems
● Greet and serve all patients as they arrive (or direct other staff to do same)
● Maintain the dental clinic’s budget, general ledger and accounting systems
● Motivate office personnel to serve patients
● Oversee the processing of insurance and secondary insurance claims
● Assist patients with applying for credit and other financial assistance
● Provide the Dentist with administrative and practical support when asked Sales Auto Porter
Chevrolet Dealership, Pembroke Pines, FL
SEPTEMBER 2016 - JANUARY 2017
CONTACT
Located in Atlanta, Georgia
**********@*****.***
SKILLS
Customer Service
Data Entry
Proficient in Microsoft
Bilingual
Attentive Listening,
Empathy
Adaptable
Problem Solving
Leadership Experience
Attention to Detail
Decision Making
Patience
Speed and Efficiency
Time Management
Positive Attitude
EDUCATION
Florida Technical College
Medical Billing and Coding
Specialist
MARCH 2021
LANGUAGES
Spanish – Native
English – Fluent