Service Representative Customer

Caitlin Irwin

Lakewood, OH *****

*************@*****.***

216-***-****

Work Experience

Assistant Teacher

Lakewood Community Care Center - Lakewood, OH

April 2021 to Present

• Maintain a clean environment by regularly sanitizing surfaces

• Create a safe and nurturing environment for up to 9 infants ranging from 6 weeks -18 months in collaboration with 2 other teachers

• Clearly communicate and coordinate with parents to understand each child’s specific needs and desires

• Create a fun and interactive environment by planning activities that are both entertaining and stimulating to children

Direct Sales Representative

Legacy Business Solutions - Cleveland, OH

July 2017 to February 2020

• Deliver exceptional service to 100+ customers per day

• Building brand loyalty by providing exceptional support with way finding, product knowledge and purchase processing

• Coordinating complex calendars for staff and managers

• Oversee meeting logistics to ensure adequate time to discuss critical business decisions

• Oversee strategy and work flow for a team of 6 or more

• Leveraging a consistent approach to relationship building, recognition, and communication to generate continuously improving performance

• Design and deliver 15+ interactive training sessions for over 20 team members covering topics such as: operational procedures, customer service, and sales Customer Service Representative

Circle K - Cleveland, OH

January 2014 to July 2017

• Warmly welcome 100+ customers per shift and assisted in finding merchandise

• Provided exceptional service to 70+ customers per shift

• Regularly ensured that shelves and displays were properly coordinated and stocked in the best fashion for better inventory control and customer access

• Diligently handle transactions to include POS, credit, cash exchange/returns to ensure accuracy of both cash flow and customers orders.

• Build rapport with customers and provide them with high quality service while anticipating needs and ensure customer satisfaction

Education

High school diploma

Lakewood High School - Lakewood, OH

August 2010 to May 2014

Skills

• Infant Care

• Childcare

• Toddler Care

• Early Childhood Education

• Experience with Children

• Childhood development

• Lesson planning

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Microsoft Windows

• Direct sales

• Call center

• iOS

Certifications and Licenses

CPR Certification

First Aid Certification

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