Customer Service Operations Manager

Lucas Boyd Dwinell Janopaul

**** *** ******* *** *** 5, Baton Rouge, LA 70816 225-***-**** ************@*****.*** Career Profile

Business Operations Manager with 7+ years of management, military, and leadership experience. Successfully implemented improved procedures that resulted in 10% increased profitability for a chemical manufacturer.

Core competencies include operations management, communication, program management, manufacturing safety, supply chain management, business systems, business development, international business, public speaking, emergency management. hazmat safety, military leadership, cybersecurity incident management, market analyzation, and employee training.

Permanent Coatings Inc Business Operations Manager Oct 2022 – Current Regional coatings manufacturer specializing in industrial, OEM, and B2B markets for which I oversaw improving business operations

● Analyzed market conditions and monitored

trends for growth opportunities for business

● Acted as Safety Program Coordinator and

Cybersecurity Incident Manager

● Increased profitability of business by an

average of 10% with implementation of cost

management procedures for raw material

procurement

● Wrote policies and procedures that

improved efficiency in operations

● Negotiated business deals as liaison for

international business relations

61st Troop Command, Louisiana National Guard CERFP Training NCO Nov 2021 – Oct 2022 Military unit specializing in homeland emergency management in response to chemical, biological, and nuclear attacks in which I oversaw training standards

● Coordinated out of state training and travel for Soldiers for mission critical skills

● SME on Military Hazmat operations and

equipment

● Developed unit training for 120+ soldiers to

help maintain mission readiness

● Successfully met Federal mandated training

standards resulting in State CERFP program

passing critical inspection

Chick-fil-A Director of Operations Feb 2018 – Nov 2021 Quick service restaurant specializing in quality meals and superior customer service experience in which I oversaw daily and food safety operations

● Oversaw food safety program for business

resulting in successful inspections from

visiting auditing companies

● Actively managed team of 50+ team

members

● Sustained excellent customer service

standards

● Developed efficiency programs for

restaurant to help costs and increase

productivity

Education

Bachelor’s in Business Administration LSU of Alexandria May 2023

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