Cloud Engineer Support

Ketan Bhagat

Cloud Infrastructure Engineer

+1-908-***-**** ***********@****.***

A passionate & visionary architect with Cloud and DevOps engineering skills, experience in designing, architecting and supporting internet scale services/solutions hosted on Cloud and On-premise technologies. Possess a sound understanding of Infrastructure aspects such as server configurations, storage, network architecture, Datacenter architecture in terms of HA and enterprise security. Believed in Leonardo da Vinci’s notion that “simplicity is the ultimate sophistication”.

Certifications:

Certified Kubernetes Administrator (CKA)

Microsoft Certified: Azure Fundamentals (AZ900)

AWS Certified Solutions Architect - Associate (SAA)

Red Hat Certified Engineer (RHCE EX294)

Certified Entry-Level Python Programmer (PCEP)

Palo Alto Networks Certified Network Security Engineer (PCNSE)

VMware Certified Professional - Data Center Virtualization 2019

Red Hat Certified System Administrator (RHCSA EX200)

Grandstream Certified Specialist - UC Solution

Cisco Certified Network Associate - Data Center

Trainings:

Microsoft Azure IaaS Foundations Training in October 2022

RedHat Enterprise Linux Automation with Ansible (RH294) Training in August 2021

VMware vSphere: Install, Configure, Manage (VSICM 6.7) Training in October 2019 (Ingrammicro, Dubai)

Palo Alto 9.0 (EDU-210) Training in July 2019 (Starlink, Dubai)

BriefCam Tier 2 Technical Training in July 2019 (AXIS Communications FZE, Dubai)

Implementing Cisco Data Center Unified Computing System (UCS) Training in April 2014 (RrootShell, Hyderabad)

VMware vCloud Director 1.5: Deploy & Manage Training in December 2012 (InfoCloud, Goa)

Cisco Certified Network Associate – Routing & Switching in May 2012 (Tac Global, Gujarat)

Computer Hardware Training in August 2001 (Tuya Computers, Gujarat)

Efficiency:

Good Communication Skills

Able to thrive in a rapid changing environment and quickly learn new technologies with total attention to details.

Excellent Project Management Skill

Able to work independently or in a team environment.

Time Management and Scheduling for all related jobs.

Dedicated, Quick learning and hard working.

Technical Skills:

Operating System

Sound knowledge of Windows desktop & Server, Mac OS X, Linux-RedHat/CentOS, Cisco IOS XE & Nexus OS and PAN-OS

Storage Drives

Worked with SSD, SSHD, SAS, HDD & configuring with RAID Levels

Storage Protocols

iSCSI, NFS, CIFS. SAN/NAS: FreeNAS, Open-E, Openfiler & Windows

Remote Console

Worked with iLO, iDRAC & IPMI

VPN

L2TP, Open-VPN, PPTP, GlobalProtect, FortiClient

Server Services

Configure & basic administration of Windows Active Directory, DNS, DHCP, File and Storage Services, Terminal Server

DevOps Toolset

Git & GitHub, Jenkins, Docker, Kubernetes, Terraform, Ansible, Bash Shell Scripting, Python

Database

Install & configuration of Microsoft SQL Express & Standard.

LAN Technology

Design and Configuration Local LAN.

IP Address (IPv4)

Designing & Planning VLAN & IP Schema by Subnetting or Supernatting the Network with the configuration of Subnet Masking, NATing(SNAT, DNAT, U-Turn NAT) and PATing.

Virtualization

Hypervisor Type1: VMware ESX\ESXi, vCenter & Microsoft Hyper-V

Type2: VMware Fusion/Workstation Pro/Player, Oracle VirtualBox

Private Cloud

Deployed and worked on VMware vCloud Director 5.5

Public Cloud

AWS: EC2, EBS, EFS, S3, Network & Security, Load Balancer, VPC, Flow Logs, Auto Scaling, Route53, IAM, ElasticIP, ECS, Fargate, ECR, RDS, CloudFront, SNS, CloudWatch, CloudFormation, WorkMail, VPN

Azure: VM, VMSS, VNet, NSG, Disks, Storage(Container, Blob, File), Compute Gallery, Disk Encryption

Godaddy: VPS

VDI

Configured Citrix VDI-in-a-Box 5.4 & VMware Horizon View

Servers

Configured and worked on HP ProLiant, Dell PowerEdge & DellEMC VxRail E560F. Upgrading Physical Hardware & Troubleshooting.

Datacenter

Designed and worked on Physical, Virtual and Cloud Datacenter. Deployed on Cisco UCS B & C Series using UCS Manager 2.2

Router

Cisco ISR 4331, MikroTik RouterBoard, PFsense, FreeSCO

Switch

Configured Cisco Catalyst 2960, 9200, 9300, 9500, SG300, SG350, Nexus N9K-C93180YC-EX and Dell N2024

VMware Standard & Distributed S\W, Nexus 1000v, VM-Fex

Security

Configured and worked on Security Devices

Firewalls: Palo Alto 220, 820, 850, 3220, 3260, 5220 with Panorama, FortiGate 30E, 100E, SonicWall TZ350, Juniper SSG20, PFsense

Endpoint: McAfee ePO & MVISION, Symantec Endpoint Security

NAC: ForeScout – CounterACT DLP: Endpoint Protection (EPP)

Load Balancer

Install & configure F5 Big-IP LTM, HAProxy

Wireless

Acquaintance of Wireless Devices & Hotspot: MikroTik, D-Link, TP-Link, Netgear, Huawei, Belkin

Controller & Access Points: HPE Aruba 310, Ubiquiti UniFi with UAP-AC-PRO, Grandstream GWN7610, EnGenius

Backup

Veeam Backup&Replication with DellEMC ML3 Tape Library

Monitoring Tool

Nagios & Manage Engine-OpManager

VoIP

PBX: Grandstream UCM 6202, 6208 & 6510 with HA100, GSMK Cryptophone, OpenVOX UC120, AsteriskNOW & FreePBX

IPT: Grandstream GXP16XX, 2170 & GXV3240 with auto-provision

Softphone: GSwave, Zoiper, MicroSIP

Trunk: Analog, PRI & SIP GSM Gateway: Yeastar T400

CCTV

NVR: Samsung QRN-810P, XRN-810SP, ProLab NV-P10

Access Control

Suprema BioStar2, BioStation 2&A2, BioEntryW2, ZKTeco inBio & F18

Software/Tool

Microsoft Visio & Office 365

Professional Experience:

Azure IaaS VM Engineer(Remote) August 2022 - Present

Microsoft Corporation, United States

Provide technical support to global customers while meeting SLA metrics, including troubleshoots complex issues by reviewing multiple components of a product, communicating with customers and using troubleshooting tools.

Keeps customers informed of the status of their issue and the solution.

Provides best practices and advise to help customers understand the problem and proactively resolve potential issues in the future.

Collaboration with other teams / departments when needed to help solve client needs.

Document all technical work and research and use this information to identify and fix problems.

Scope Customer issues during investigations, research mitigations and collaborate with other Microsoft Azure support teams as needed for resolution.

Identify the root cause of customer issues, research potential solutions, and work with other Azure support teams to resolve them.

Technical Support Engineer September 2017 - December 2020

NationTech Information Technology, Abu Dhabi UAE

Contributed as an engineer in the project team to design, install, configure, hardening(CIS Benchmarks) & execute IT infrastructure (On-premises & Cloud) projects.

Prepared HLD, LLD, NIP & As-Built for Projects and review documents prepared by team members

Administration of client’s Cloud managed services & On-premise infrastructure include Network (Firewall, Router & Switches), VPN, VM’s, IPT.

Perform migration of physical server to virtual and to cloud environment

Support to any technical issue, maintenance & troubleshooting with/to provision the infrastructure for Developers team & Operations

Assisting pre-sales team to position & evaluate correct products and solutions against customer requirements and competitor products and solutions.

Involve as a technical engineer for R&D and building of inhouse telecom product (includes basic electronic design & components)

Sr. Systems Engineer January 2015 - November 2016

Rrootshell Technologiiss, Hyderabad India – subsidiary Rootshell Inc., CA

Primarily responsible for design, build, maintain & support the technologies service under Private Cloud datacenter, based in California, USA.

Served as a senior cloud engineer for deploy & configure Cloud datacenter projects and trained the client’s technical team members.

Writing technical documents for deployment of VMware(vSphere & vCloud), EMC VNX and Cisco UCS for corporate service & support.

Interacting with clients for cloud-based hosting solutions & projects requirement & design.

Build & maintain Docker containers on physical CentOS machine.

Maintain, upgrade, and implement improvements to the VMware & Cisco UCS infrastructure.

Deployed & maintain VDI solution and HP thin client.

Deployed Nagios Core monitoring tool for Datacenter workload.

Datacenter Support Engineer February 2013 - March 2014

InfoCloud Technologies, Goa India

Served as Technical Engineer in all facets of supported technologies under the physical & virtual datacenter for providing as a service.

Maintain & provide VDC services through datacenter based in Sydney, Australia

Perform P2V migration of servers & desktops to VMware.

Automate builds and changes to environment using VMware vSphere PowerCLI script

Build POC of all the VMware products using various best practices recommended by VMware and provide as PAAS to customers globally & support to sales team.

Maintain virtual desktop infrastructure environment, office network and systems

Purchasing & ordering of all the required hardware or software for upgrade and increase the resources for VDC Services.

Practices (R&D) on cutting edge technologies for better solutions, performance and scalability.

Freelance:

Senior Technical Consultant(Remote) December 2014 - January 2022

vCloudXperts, Thane India

Served as Technical Consultant in all facets of design, build, maintain & support technologies under the physical(on-premise) & virtual datacenter for providing Infrastructure services.

Designed and implemented AWS infrastructure and services within a managed service environment.

Used IaC-Terraform/CloudFormation & CaC-Ansible tools to setup, configure & provision AWS environments.

Deployed CI/CD environment to automate the development, testing & staging of an application, used Docker container cluster managed by Kubernetes on Linux.

Provide assistance with technical issues and support new technology implementation.

Provide strategic advice on using technology to achieve goals.

Cloud Engineer November 2014

Rrootshell Technologiiss, Hyderabad India – subsidiary Rootshell Inc., CA

Served as an engineer within a team for the task of private cloud implementation (Datacenter based in California, USA).

Build & provision underlying physical & virtual infrastructure environment

Education:

Bachelor of Engineering (Electronics & Telecommunication)

Diploma in Electrical Engineering

Pursuing & Planning:

Microsoft Azure Administrator AZ-104

Master of Business Administration (MBA)

Personal Details:

Full name: Ketankumar Pravinbhai Bhagat

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