Industrial Training Customer Service
Resume:
Baljinder Kaur
Skill Development/Administration/Customer Service
Sydney NS
*************@*****.***
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level operations Manager position. Ready to help team achieve company goals.
Work History
Centre Manager
Markandashwar Shivji Education Trust, Patiala
Worked with Project Implementation Agency as a Centre Manager under the placement Linked skill development project by Ministry of Rural Development, Government of India. This is the project to provide Skill Training to unemployed youth of rural background.
End to end operations management.
Updating of MIS on Departments portal.
Organization of Social Community Mobilization.
Organizing Community Development camps in rural areas. Management of HR related duties.
Customer Care Executive
Dr. ITM Limited
Client handling on Calls.
Documents verification of Clients.
Resolve and close the clients issues. Organizing Job fairs etc. Preparation of client history.
IT Trainer
Team Lease Skill Academy, Mohali
Worked with Project Implementation Agency as a Information Technology Trainer under the Skill Development Project by Ministry of Rural Development, Government of India
Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs. Updated training coursework and requirements according to Project. Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver 2022-05 - 2023-04
2020-11 - 2022-03
2018-05 - 2020-02
learning programs that produced results.
Prepare Trainees to IT friendly.
Education
Masters in Technology : Electronics And Communications Engineering
Punjabi University - Patiala
Bachelor of Technology: Electronics And Communications Engineering
Punjab Technical University - Patiala
Diploma in Electronics And Communication: Electronics And Communication
Punjab Technical Board - Patiala
Certifications
Microsoft MCITP Enterprise Administrator Server 2008 Diploma in Office Automation and desktop Publishing Industrial Training in Embedded System
Accomplishments
4 Weeks Industrial Training in Bharat Sanchar Nigam Limited (BSNL) Patiala, IN.
6 Months Industrial Training in SPIC, Chandigarh.
Successfully competed project on Performance investigation of Bidirectional Broadband passive Optical Network.
2014-08 - 2016-05
2011-12 - 2014-04
2009-11 - 2011-08
2014-05
2014-09
2012-06
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