Sales Associate Customer Service

Jessica De Jesus

Phone: 323-***-****; E-mail: *************@*****.***

Executive Summary

●Experienced in retail management, customer service, operating Microsoft Office, operational systems, cash handling,, inventory management and time management

●Diversified background with proficiency in three languages allows me to perform and thrive in new and ever-changing environments.

Experience

GOODWILL SOUTHERN CALIFORNIA Los Angeles, CA

Retail Engagement Manager – 2020-Present

Responsibilities included:

●Motivating team members to engage with donors and customer so that their experience reflects excellence

●Assisting and providing guests with quality merchandise

●Documenting sales, KPIs and handling any or all cash variances, can create work orders and order necessary supplies

●Efficiently scheduling team members and delegating time for the benefit of the store

●Experience in quality checking items so that store makes sales and provide customers with unique finds

●Documenting and tracking donated goods on company program device

●Attends weekly conference calls and uses proper tools to check store progress and ensure store has any resources

GOODWILL SOUTHERN CALIFORNIA Los Angeles, CA

Retail Associate, 2018-2020

Responsibilities Included:

● Provided guests with great customer service

●Carefulness in cash handling while on register

●Maintained sales floor shoppable in a timely manner

●Multitasking when on register to beautify store making the most of my scheduled shift

●Sorting and pricing donated goods

Charlotte Russe Glendale, CA

Seasonal Sales Associate 2017-2018

●Assisted clients on inbound calls with information on the defendant's charges and their bail.

●Gathered clients information and funds and accompanied them to the place of incarceration to bond out the defendant.

●Processed over 50 clients across 13 counties per week managing all funds associated with the bail bonds process.

Education

Mills College Oakland, CA

No degree earned Completed one year of college and an enhancing summer program (SAW) 2016-2017

Environmental Science and Technology High School Los Angeles, CA

High School Diploma, Summa cum laude 2012-2016

Skills

Technical: Proficient in English, Spanish and French-Microsoft Outlook, Excel and Word-Cash Handling-Customer Service

Personal: Active listener with a keen ability to maneuver diverse settings with ease.

Leadership: Strong team player with demonstrated experience and maturity to deal with complex issues.

Professional References

Provided Upon Request

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